Order to Cash Analyst with Spanish

Our Cork based pharmaceutical client has a 3 year contract role for an Order to Cash Analyst with Spanish to join their team.

Responsibilities

• Control inventory interfaces with LSP
• Control inventory movements done by LSP and reconcile SAP with LSPs inventory levels.
• Run inventory reports and propose actions
• Run interfaces with LSP and ensure orders have been integrated in SAP
• Manage, track and resolve Tier 2 disputes and route to local affiliates when required
• Interact with local quality department
• Support operational metrics and SLA reporting
• Liaise with internal contacts including Finance, Sales and Marketing, Manufacturing and Distribution
• Liaise with external partners including logistic service providers
• Act as a power user for O2C Supply Chain Management
• Propose and implement standardization for SCM processes
• Manage replenishment activities:
• Placing Purchase Request and converting to POs  for MTO
• Manage MTO  and MTS processes
• Communication any deviations linked to a late replenishment “within tolerances”.
• Monitor replenishment to third parties
• Run metrics and reporting for replenishment
• Communicate with LSPs for good receipts
• Lead & assist in the O2C SOX compliance of processes
• Ensure compliance of company standards and procedures
• Build and maintain a strong knowledge of the organisations product lines within market
• Lead & assist O2C Management to ensure all deliverables are met.
• Pro-actively take control of issues and provide solutions to customer/management
• Resolve and or escalate issues raised including those raised by team members
• Mentor and provide coaching support to associate team members
• Take accountability for assigned markets and any other tasks as assigned by Managemen

Requirements

• Degree qualifications in business discipline essential, Procurement & Supply Chain management specialisation preferable
• Minimum 2 years of customer service/calls centre experience.
• 2+ years of SCM  experience
• Fluency in Spanish and English
• Demonstrate strong interpersonal, written and oral communication skills.
• Accuracy and Attention to Detail.
• Right first time attitude with emphasis on quality and completeness of work
• Capable of problem solving.
• SAP experience required,  SCM functionality is highly preferable
• Ability to work in a global multi-cultural environment
• Work well under pressure
• Proficient with Microsoft Office software (EXCEL, WORD, etc.)
• Ability to develop good relationships with various levels of personnel in Lilly’s Financial organization, Affiliate organization, third party service providers, and external auditors
• Leadership skills
• Presentation skills