Machine & System Integrator Specialist (MES) (f/m/d)

Job Description:
As a driver of the digital transformation, we are looking for a person for our plant in Bobenheim-Roxheim as soon as possible
Machine & System Integrator Specialist (MES) (f/m/d)

As one of the largest manufacturers of frozen products, we have been using only genuine ingredients for over 10 years and have dispensed 100% with additives in our FRoSTA products. The main ingredient for our success are our best employees. And because we know that there is no Planet B, we are committed to sustainability, environmental protection and social projects beyond the usual framework.
Do you value real food, want to make a difference and think outside the box? Join FRoSTA!

Our dish = Your tasks

• You ensure complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standards
• Assistance during IT and DTO project executions and solving IT problems like printers (standard, label), network, server, PC and tools etc.
• You assist as a technical advisor, providing front telephone, remote desktop, and on-site desktop support for system users with complex issues by resolving or conferring with the appropriate technical or systems personnel
• Supporting the production staff’s administration of electronic batch records and managing internal MES development efforts in accordance with established IT procedures
• You maintain daily tickets and reports to ensure the highest service levels are continued
• The communication with global IT Service to align with the global format and structure
• You brief customers concerning the management on the status of current resolution efforts and attend daily/weekly meetings

Your ingrediens = Our success  

• You hold a university degree in engineering with the focus on Automation & Robotics, Industrial Automation, Computer Science, Computer Engineering, or similar
• Within your career you have gained 2+ year’s progressively responsible experience, demonstrating in-depth working knowledge with a broad range of desktop support technology and best practices
• You bring a good knowledge of ITIL processes
• Hands on support for server/ network administration/ telecom equipment and multiple vendor desktops and laptops
• Furthermore you are experienced in Network attached devices, printers, etc.
• Windows 10/ 11 configuration / installation and deployment as well as Office 365
• As well you are desired to expand your knowledge about virtual machines, Linux and Apple iOS support
• You are fluent in English

Our work environment = Your comfort

• The remuneration package matches the position: an attractive salary, bonuses and benefits
• Team spirit and a passion for interesting and challenging projects, including working in an international and multicultural environment, and with a value- and people-orientated organizational culture