Descrizione dell’offerta di lavoro

Ocean Cruise Ship, Fleet of MSC Cruises is 16 vessels strong with worldwide sailing itineraries

Popis pracovného miesta

The International Host/ess is a communication specialist, socializes with guests, provides personalized customer service, language assistance and translation to the guests, enhancing their understanding and enjoyment of their cruise;

KEY RESPONSIBILITIES

  • Maintain the highest level of guest satisfaction by answering inquiries, offering suggestions and being proactive if a problem occurs to guests. Socialize, welcome guests, contribute to social events and functions taking place throughout the ship
  • Conduct Travel talks on the various destination of the Cruise, in the languages best known to the incumbent for the enrichment and information of Guests.
  • Prepare and deliver a comprehensive talk for Guests in all required languages
  • Cooperate with the Program Publisher in the translation and check of the Daily Program & Daily Specials, each one for the language of competence.
  • Act as a Master of Ceremonies during special events and evening shows for the language group of reference.
  • Participate and socialise during major Theme evenings and guest activities.
  • Perform as broadcaster, making public address announcements in all languages known.
  • Act as an escort on shore Excursions, carrying out the same duties performed by Cruise Staff in function.

Požiadavky

High School Graduated

·         Ability to communicate fluently in written and oral English plus two other languages

·         Proven and documented experience and expertise in the hospitality industry, in a customer service working environment, at sea or ashore.

·         Working knowledge of computers, Internet access, and ability to navigate within a variety of desktop publishing software packages

·         Ability to establish trustful relationship , to be problem solving oriented

·         Self Confidence, Adaptability- flexibility, Ability to speak in public, Team Player

·         To be Guest Service and Revenue Oriented

·         STCW95 certification is compulsory (Basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility)

·         A recognized medical certification is required before starting to work on board.

Qualification required: Proven and documented experience and expertise in the hospitality industry, in a customer service working environment, at sea or ashore.

Languages: Fluent English, oral and written and 2 additional European languages are required

 

If you are interested in our offer you can contact me on info@backup-jobs.com  or you can register online on  backup-jobs.com/de.

Dettagli dell’impiego
Settore:
Accommodation and food service activities
Campo d’occupazione:
Personal service workers
Esperienza lavorativa:
Work experience is required
Durata dell'esperienza lavorativa:
Up to 1 year
Competenze linguistiche:
  • English
  • Good
  • German
  • Good
Fascia salariale:
Not provided
Date of expiry:
Link for more information:
International Host/ess ISCO 08 Code 4225 (ID 9676)

About organisation

backup jobs agency, s.r.o. is your international recruitment partner!backup jobs agency, s.r.o. is a German-Slovak recruitment agency assisting companies out of the cruise, yachting, hotel and catering industry, crafts (Plumbing, electrics, climate) and care sector in the placement of experts and executives from Germany, Slovakia and the entire EU.Latest trends in digital recruitment,… Per saperne di più

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