Descrizione dell’offerta di lavoro

To deal with guest requirements in a courteous, charming and professional sales-oriented manner following the company standards and procedures. To participate in all activities of the Front Office such as handling daily transactions accurately, answering and transferring telephone calls, escorting guests to their rooms and showing all hotel facilities.

Applicant’s main accountabilities

  • Manage the efficient operation of the Guest Relations Office engaging in all related tasks and procedures 
  • Respond to special requests from guests and follow up to ensure that their needs have been met successfully
  • Listen to and address possible complaints effectively
  • Ensure the highest standards of guest care is maintained
  • Provide a friendly, efficient and courteous service at all times
  • Operate relevant switchboard, call center and reservations software as per all Front Office related activities
  • Excellent personal presentation at all times
Requisiti professionali
  • Bachelor's degree or equivalent in Hospitality, Business Administration or relevant field.
  • Excellent command of English language. Knowledge of a second foreign language (preferably German, Russian, French, Italian or Hebrew) would be considered as extra asset.
  • Minimum 2 years of relevant experience in a 5* property
  • Knowledge of hotel management software (Protel) is an advantage.
Requisiti preferenziali
  • Excellent communication and people skills
  • Organizational and multitasking abilities
  • Professionalism / Responsibility
  • Critical thinking and Results orientation
  • Leadership skills and team spirit
  • Enthusiastic, friendly & self-motivated personality, eager to learn, develop and be part of a growing team
Vantaggi

The company offers a competitive remuneration package in a dynamic and highly professional working environment. Accommodation, meals and recreational facilities are also provided.

Furthermore, educational lectures and personalized training plans are conducted in order to meet employee needs.

Finally, a merit-based performance appraisal system is implemented, and a cash bonus is provided per month based on employee performance.

Dettagli dell’impiego
Settore:
Hotels and similar accommodation
Campo d’occupazione:
Business services agents
Education field:
Not known or unspecified
Esperienza lavorativa:
Work experience is required
Durata dell'esperienza lavorativa:
Between 2 and 5 years
Competenze linguistiche:
  • English
  • Fluent
  • German
  • Fluent
  • Greek
  • Very good
Fascia salariale (Mensile):
1000 - 2000 EUR (Net pay)
Date of expiry:
Link for more information:
Atrium Hotels Website

About organisation

Atrium Hotels & Resorts consist one of the most profitable and radically developing Hotel Groups in Greece. Their leading position and multi-year presence through a group of luxurious five-star hotels in Rhodes is certified by the perpetual awards granted, the high ratings, as well as the consistently healthy financial condition of the Group.The success of Atrium Hotels & Resorts stems… Per saperne di più

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