German Supervisor (Customer Support) - Epic Games
Your Role
Do you love games and grew up thinking how great it would be to work while playing the game of your life? It’s time for you to live the dream!
As a Supervisor you will lead a group of approximately 15 Customer Service Representatives, you will organize their workload and monitor the team performance. You will be responsible for this team’s success and continuous improvement assuring the accomplishment of the internal objectives. You will motivate, train and manage them on a day-to-day basis.
If you like gaming and support then this may be the career you have been looking for.
Our Client
Founded in 1991, Epic Games revolutionized the game industry, working on interactive experiences to PC, console, mobile, AR, VR and the Web.
Developing cutting-edge games and cross-platform game engine technology, Epic Games has its signature in several games: Unreal, Gears of War and Shadow Complex. The most popular video game on the planet nowadays, Fortnite, is also an Epic Games creation.
Responsibility
- Ensuring the team’s development, monitoring and evaluation;
- Motivating the team;
- Managing the team daily, according to internal policies;
- Ensuring the accomplishment of the Key Performance Indicators;
- Developing action plans for continuous improvement.
Your Profile
- Native German speakers;
- Fluency in English;
- Leadership, analytical and communication skills;
- Ambitious individual with a “yes we can” attitude and highly dynamic;
- Strong team spirit and affinity with technology.
Our Offer
- Excellent work opportunity in a dynamic leading multinational company;
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Investment in training and personal development;
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
- Health Insurance;
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free Portuguese language courses, sport activities and organized events.
Teleperformance Portugal
Teleperformance Portugal is part of the Teleperformance group, worldwide leader in Customer Experience Management and shared services for international markets. With our team of 10 000 employees, from 82 nationalities, we are providing services in 35 languages for 64 markets.
Teleperformance Portugal was considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, we were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within our sector.
Our team is characterized by its versatility and internationality. Our employees from around the world bring in a wide variety of experiences and skills.
Our company focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.
Join us! Be part of a multicultural environment.
