Flex Quality Auditor with Dutch (m/f/d)

The team at TELUS Digital AI is seeking a Flex Quality Auditor to ensure that the project meets specified standards of quality and performance. Main responsibility will be to work on tasks that require review, verification, or validation to detect issues, propose improvements, and guarantee that deliverables align with business and client expectations.

The successful candidate will work onsite and report to the Quality Manager. 

Responsibilities:

• A key responsibility of the role is to conduct audits of the Quality queues, identify areas of improvement in quality assurance processes and recommend strategies for enhancement.

• Support Team leads in providing root cause analysis related to dips in the individual and project scores and report real-time issues that might lead to them

• Conduct root cause analysis of performance issues of resources on an on-going basis, then develop and measure improvement programs, providing reports and recommendations to the Quality Manager.

• Collaborate with the Training team to design, implement and deliver trainings depending on the needs

• Raise questions to client point of contacts for further clarification and spread the knowledge to the teams

• Communicate with teams to leverage best practice and consistency across all projects.

• The role will require a high degree of confidence and experience

Ready to make an impact on AI technologies?

If this opportunity sounds appealing to you, apply now! Kindly attach your CV in English.
*Please note that only shortlisted candidates will be contacted.

About TELUS Digital AI Data Solutions

Creating and enhancing the world's data to enable better AI via human intelligence.

We strive to enhance the world's data to enable better AI through human intelligence. Our team of data, technology, and project management professionals work with companies to test and improve machine learning models. We handle various data types, including text, images, audio, video, and geo. Our solutions improve AI systems in multiple applications, such as advanced smart products, improved search results, expanded speech recognition, more human-like bot interactions, and more.

TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.

General Skills & Expectations:

• Interest in AI concepts and solutions
• Demonstrate verbal, written and listening skills, with the ability to provide expertise at all levels of the business and with customers.
• Time management and organization skills are essential.
• The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behavior.
• Ability to collaborate both internally and externally of the business is essential.
• Solution-oriented and structured way of working
• Analytical skills and an eye for details

Technical Skills & Expectations

• The successful candidate must have strong Microsoft Office skills, especially Excel and PowerPoint and the Google Suite.
• Knowledge of tools like checklists, questionnaires, and root cause analysis (RCA).
• Prioritizing issues based on their impact on quality and compliance.
• Experience with data analysis to support decision-making.

What we offer:

• Welcome to AI Bonus 1000 EUR! 

• Relocation support for smooth transition

• Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture

• Advanced job opportunities in our internationally growing company

• Great office at the city center of Essen

• Positive international working environment

• Fun Floor with PlayStation, table tennis, and much more

• Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation

• Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks

• Attractive employee referral bonus programs

• Intriguing and diverse responsibilities 

You must be eligible to work in Germany and willing to work onsite in our office in Essen.