Descrizione dell’offerta di lavoro

Czech & Slovakian Speaking Customer Service Representative | 11 Month Fixed Term Contract

 

The Mission:

The best game publisher in the world is on a quest to build an amazing new organization that can help us create a customer experience revolution.  We’re not interested in those who think of customer service as a means to an end.  We want those who are infectiously passionate about creating a genuinely unique and exceptional experience.  One that is legendary.  Delightful.  Amazing.

 

Sound like fun?  Come.  Help us create a tribe.  Build a swarm.
Here's the bottom line - do you want to be at the forefront of the digital era in interactive entertainment?
If this sounds like you, you’re someone we want to know better.

 

The Gig:

EA’s Customer Service Representatives (CSRs) will be experienced service specialists supporting EA customers via chat, email and phones across a variety of EA titles.  Through problem identification, troubleshooting, education and resolution, these experienced CSRs will be required to provide innovative and exceptional customer experience.  As a key members of EA’s World Wide Customer Experience (WWCE) Team the CSRs are expected to maintain EA’s culture of excellence and commitment to quality in every aspect of their work.

 

What We Need :

  • Provide first contact resolution of customer issues via chat, e-mail and Phones.
  • Troubleshoot and handle the most complicated and sensitive of customer inquiries.
  • Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs.
  • Take personal ownership of customer requests and provide a WWCE world-class level of support.
  • Maintain accountability for accurate and timely assistance to our customers.
  • Provide exceptional customer experience as measured through customer surveys and internal SLAs.
  • Maintain security and confidentiality of WWCE internal information and customer/account information.
  • Respond to general customer inquiries.
  • Escalate and communicate any customer well-being issues.
  • Be required to work set shifts as needed that will rotate from time to time based upon department shift bidding procedures.
  • Reports to Customer Service Team Manager

 

 

What You Have:

 

The ideal candidate will possess
 

Essential

  • Minimum two years experience in handling customers within a high volume call center environment
  • Verbal and written fluency in English, Czech and Slovakian with fluency in other European Languages an advantage
  • Strong customer service background and strong written communication skills
  • Moderate Computer and advanced typing skills

 

Desirable

  •  Previous experience in a Games Industry Call Center.

 

Person Specification:

  • Team player with a positive attitude
  • Ability to handle stressful situations
  • Willingness to be flexible
  • Ability to maintain confidentiality
  • Results orientated
  • High work standards

 

 

The Perks


Compensation:
We offer a highly competitive base salary and benefits package including but not exclusive to; bonus, shares, pension, life assurance, long term disability protection, and games.

 

Please Note:
Applicants must be eligible to work in Ireland without company sponsorship

 

 

 

Dettagli dell’impiego
Settore:
Administrative and support service activities
Campo d’occupazione:
Customer services clerks
Education field:
Not known or unspecified
Work experience:
Work experience is required
Durata dell'esperienza lavorativa:
Up to 2 years
Competenze linguistiche:
  • Czech
  • Fluent
  • English
  • Fluent
  • Slovak
  • Fluent
Fascia salariale:
Not provided
Date of expiry:
Link for more information:
Czech & Slovak Speaking EA Advisor

Informazioni sull’azienda

EA is the leading video games publisher in the world. They have their European Centre of Excellence for Customer Experience based in Galway, Ireland. Per saperne di più