Customer Expert Matter - Mobility Services (f/m/d) French
Job Type: Full-time
Job Location: Lisbon
Workplace: Hybrid
Job Description
Ready to ignite your career as a Customer Expert Matter?
We are recruiting an exceptional Customer Expert Matter - Mobility Services (f/m/d) fluent in French and English to join our client’s operation in Lisbon.
Our client is an international mobility service provider with about 2,000 locations in more than 100 countries. They are internationally active in the business areas of vehicle rental, car sharing, ride-hailing, and subscription.
What is going to be your mission?
- Being the first point of contact with customers, and providing advice to their requests about their bookings, rental agreements, complaints, and invoices;
- Assist the business and clients either by phone or email, using the online booking systems to make reservations, offer customers a full-service package, and find a solution to any problem;
- Work closely with other departments to give customers the best service and increase customer satisfaction.
Work Schedule: 8 hours per day between 08 am and 07 pm, from Monday to Sunday.
Workplace: Lisbon (close to Santa Apolónia)
Note: After training, you can work in a hybrid model.
What do you need to have?
- Fluent in French and English at a written and spoken level;
- Previous experience in Customer Contact and know-how to deal with challenging customers (preferable);
- You are experienced in using MS-Office programs – especially Outlook, Word, and Excel;
- Great ability to express yourself, and organizational skills.
What’s in it for you?
- Direct work contract with our client;
- Competitive salary, plus attractive benefits, such as 28 days of vacation per year, health insurance, and performance bonus;
- The possibility to work in an international and highly intellectual environment.
Grab this amazing job opportunity by sending us your up-to-date CV!
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