Bar Staff

Main Purpose of the Job:                             Working directly with customers by taking, making and serving drinks orders.   

Main Duties:

Bar Staff responsibilities include:

• Assist in the preparation of hot and cold beverages
• Take and serve orders
• Clear, clean and prepare tables in bar area
• Operate tills, card machine and cash where required
• Be aware of the ingredients of cocktails and all other beverages on the menu
• Train other team members
• Present bar menu in a confident manner
• Come up with suggestions for new menu items
• Relay customer feedback to management
• Restock beverages and supplies in bar area
• Learn names of regular customers
• Engage in all staff meetings to which you are part of
• Maintain a clean and tidy work station at all times
• Deal with complaints in a respectful manner
• Handle all customer queries with a positive attitude
• Ability to perform well under pressure
• Adhere to all organisation policies and procedures
• All other duties requested of you.

Uniform and Appearance

• You must wear the company uniform provided in good condition at all times and ensure it is clean and well pressed, with all buttons, hems and pockets in good order.
• Always wear your name badge

• Proper sanitary hygiene procedures are a must for all Hotel employees. 
• All employees are expected to follow rigid hygiene codes while at work.
• All employees must shower daily.
• All employees must be well groomed, clean and tidy at all times.
• Sneakers and inappropriate footwear  are not allowed.
• For your safety and comfort you should wear closed shoes with flat heels which are clean and match your uniform. Boots, platforms, flip-flops, sports shoes, sandals or sling backs are not permitted.
• It is required that staff wear black shoes preferably with a rubber sole and black socks.

Females

• Long hair must be tied back in a bun and if working in food prep areas a hair net must be worn.
• Nail polish is not allowed.
• One wedding band is allowed.
• If earrings are worn, studs are allowed.
• No bracelets or necklaces are allowed.
• Make-up must be worn to a minimum.

Males

• Long hair must be tied back and if working in food prep areas a hair net must be worn.
• All males must be cleanly shaven daily, facial hair must be in full growth of one week or more and kept neat and clipped.
• One wedding band is allowed.
• No earrings are allowed.
• No bracelets are allowed.

Health & Safety

• Ensure that all health safety procedures are followed
• Actively look for any hazards, especially fire, while carrying out all daily duties
• Operate all equipment as per manufacturer’s and Manager’s instructions
• Maintain security awareness at all times
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Communication

• Maintain the highest standard of communication with the management team.

Training & Development

• Continuously develop job knowledge by attending all scheduled training.
• Highlight any training and development needs to Management.

Customer Care

• Deliver the highest customer service standards at all times seeking opportunities to exceed customer expectations.
• Ensure dissatisfied customers are handled in a professional and sympathetic manner, keeping management informed and endeavouring to always find a satisfactory solution for all parties, minimising any negative publicity.
• Ensure confidentiality and discretion in all customer and Hotel matters in line with Hotel policy.
• Maintain high standards of personal presentation in line with Hotel policy.

General Other Duties

• Ensure awareness and responsibility for any internal requirements.
• Complete all documentation relating to the role in the Hotel.
• Comply with and ensure compliance to Hotel policies at all times.
• Comply with all relevant legislation relevant to your area of work.
• Observe a professional manner at all times, representing the ethos and values of the Hotel.
• Develop strong working relationships across all departments within the Hotel.
• Contribute towards the efficient and effective delivery of services.

• Carry out all reasonable tasks and requests as assigned by members of the Management team including the Manager.