Service Engineer

Control-F is recruiting a Service engineer.

As a Service Engineer you will grow into a technical specialist role in airport technologies. As a member of the Customer Service Department, you actively supports engineering activity to foster and maintain good working relationships with customers. In addition you provides the ideas to build the next generation airport. Contribute to the installation, initial testing, operation, preventive maintenance support, repair and modification of the supplied equipment and systems at airports in Western Europe and beyond. Troubleshooting, in depth analysis of issues or incidents which are affecting the product performance. In follow-up he/she communicates pro-actively with the customers, informing them on the status and any results of issues encountered. Working together with the internal departments to guarantee client satisfaction. Vice versa providing expert support internally to incident management, regional sales desks or when required within a project management environment (site surveys, technical customer queries) Provide internal and external product training on the equipment and standards, and train relevant airport stakeholders how to maintain and calibrate complex equipment. Participate in a 24/7 set-up support program to ensure customers to reports incidents were regionally applicable Execute and follow-up existing maintenance contracts As airports are the main locations to work you will be travelling up to 50% of the time. Working abroad for periods of max. 3 weeks does not frighten you. Your primary contacts internal & external are: Within the Sales Department: Sales Manager, Bid Manager, CSR Customer Service Representative, BA Sales, Marketing, Other departments: Business Administration, R&D, Operations, Quality Management, System Engineering All the legal entities and branches Final Customers Main Contractors of Airport Installations Local Company Agents, Distributors or Consultants Complementary Airport Equipment or Service Suppliers

Profile:

Commercial sensitivity with customer focus Able to work in a changing multicultural environment Excellent written and verbal communication and presentation skills Strong planning and organizational skills Stress resistant personality who feels at his best in a challenging environment Result and quality oriented with an eye for detail Independent and driven “self-propelling” individual Experience : Excellent knowledge of International safety rules and regulations is an advantage Good knowledge of Aviation Rules and regulations: ICAO, EASA & FAA is an advantage Basic knowledge of automation systems, Field Bus Technology Basic knowledge of Network and Communication Technology using TCP/IP, fiber optic networks and other communication media is preferred. Education : Bachelor electromechanics (Automation) Master in electromechanics (Automation) Equivalent of the above by experience IT-Skills : Working knowledge of MS office tools (MS Project, MS office, ... ) ( Win CC or similar , C-, VBA, C++, …) are nice to have Industrial automation platforms Languages : Multi-language, international & intercultural experience Language know-how: English (Nr 1 priority), French, Dutch, Spanish anyother language is an asset. Competences : Accountability Customer Focus Integrity / Ethics Results Focus Vision and Values Customer Service Self-Development Decision Making / Judgment Initiative Job knowledge Managing Technology Teamwork Technical Skills Creative hands-on mentality

Offer:

The company has an international character. As an employee you are not a number, but you are well supported. In addition to work, fun activities are organized to promote the atmosphere among themselves. Finally, in addition to the nice atmosphere, you also get a competitive salary package. Extra's: Meal vouchers, reward for participation in standby service, insurance, mobile phone & subscription incl., laptop. As you will be travelling to airports over Europe and beyond a company car is not included in the standard package.