IT Helpdesk Agent Adobe French English in The Netherlands

Job n°253602

Téléperformance is looking for an IT Helpdesk Agent Adobe French English (m/w).

 

As an Adobe IT-helpdesk agent, you will be the first point of contact for customers that have service related question as well as technical question. You will assist the customers by phone and by e-mail, ensuring the best customer service satisfaction. 

The languages required for this position are French (native) and English (intermediate level). Customer support will always be in French but for training and internal communication purposes within the Adobe team, English is required. Specific knowledge is not necessary since you will get a complete Adobe training, however, an interest in graphic design and IT-related topics is desired.

Skills needed for this position: 

You are enthusiastic, customer-oriented and possess strong communication skills; 

You are commercially minded; 

You are a French native speaker and have good knowledge of the English language; 

You are able to work at our office located in Maastricht, the Netherlands.

Our offer: 

Fulltime paid trainings; 

Working hours from Monday to Friday between 09.00 and 22.00; 

Fixed term contract of 7 months of 32-40 hours a week (with possibility of extension); 

When applicable, a travel compensation of € 133,25 per month when travelling by own transport and a 100% compensation when travelling by public transport; 

22 holidays, next to the possibility to be rewarded an additional day per quarter (based on a 40 hours work week). 

8% Holiday allowance; 

Possibility to use a « Relocation package ». 

Warning: This vacancy is to be filled at the European Jobday Contact Center on October 6, 2015, in presence of the employer and Actiris International.

You can attend prior to a preparatory workshop for the European Job Day Contact Center. During this workshop, you will receive information on the content of functions in a Contact Center, the employers that will attend as well as on the development of the day.

The workshops :

The workshops are organized

-          In Brussels the 29th of September 2015 from 9h30 till 12h30 RegistrationsHERE

-          In Brussels the 29th of September  2015 from 14h00 till 17h00. Registrations HERE

-          In Wallonia the 28th of September  in Liège from 9h30 till 12h30 and from 14h00 till 17h00

and the 29th September in Tournai  from 9h30 till 12h30 and from 14h00 till 17h00

Register for Wallonia HERE

The European Jobday Contact Center day :

You can register at our European Jobday Contact Centre day the 6th of  October 2015 HERE