Hotel Receptionist

Flannery's Hotel Galway are seeking a Receptionist to join their team.

The successful person will possess the following skills:

• Excellent interpersonal skills.
• Excellent communication skills.
• Numerical abilities.
• The ability to work as part of a team.
• The ability to use own initiative.
• Sound judgment with the ability to make decisions.
• Self motivated.
• Good attention for detail.

The Ideal candidate will have previous hotel experience but this is not essential as full training will be given.

Your main role will generally consist of:

• Meeting and greeting guests in a warm and friendly manner.
• Checking guests in and out efficiently using the HotSoft reservation system.
• Answering the switchboard and telephone in a friendly and professional manner.
• Transferring calls to the correct extensions.
• Dealing with requests, queries and suggestions and resolving guest complaints, quickly and efficiently.
• Taking reservations correctly and noting any special requests.
• Promoting and selling the Hotel’s facilities at all times.
• Ensuring billing is correctly carried out to the hotel standards.
• Adhering to all hotel policies including Customer Care, Health & Safety, Fire Safety, Security etc.
• Other duties as required.

This role will include shift work.