Digital Trust and Safety Analyst with Dutch and English
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*Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate.
Are you ready to take the next step in your career and achieve your next challenge?
If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!
As a Digital Trust and Safety Analyst with Dutch and English you will be a part of a great team and all together will:
- Review user-generated back-office information to ensure compliance with established policies
- Take prompt and appropriate action on information that violates guidelines or poses risks
- Stay updated on internal policies to ensure accurate implementation
- Identify and analyze patterns to proactively address potential risks
We’re looking for someone with:
- High attention to detail
- Ability to defend decisions and provide context in thought process
- Ability to identify patterns in behavior that can be leveraged for improved decision-making
- Strong organizational and time management skills to deal with shifting priorities and high volumes of work
- Experience investigating fraud, spam, or other types of inappropriate information is an asset
Required Qualifications:
- Ability to process sensitive information
- Fluent in Dutch
- B2 or higher English language skill
- Knowledge of pop culture, global events, and culture of the market(s) you are serving
In return, we will give you:
- Fully paid training
- Stable job and career development opportunities
- Attractive salary
- Additional health insurance
- 50+ benefits and services to choose from
- Positive international working environment
- Support and learning
- Employee referral bonuses
- Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
Does it sound like the perfect job for you? Apply now!
About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
Sluit je aan bij ons team
Word lid van ons team Wij zoeken een enthousiaste klantenservice medewerker om ons groeiende team te versterken! Als klantenservice medewerker ben je het eerste aanspreekpunt voor onze klanten en zorg je voor uitstekende dienstverlening. We zoeken kandidaten met sterke communicatieve vaardigheden en bij voorkeur beheersing van de Engelse taal om onze internationale klanten te ondersteunen. In deze klantenservice functie krijg je de kans om te groeien in een dynamische en ondersteunende werkomgeving.
Ideal Candidate Profile:
- Ability to process sensitive information
- Fluent in Dutch
- B2 or higher English language skill
- Knowledge of pop culture, global events, and culture of the market(s) you are serving
- High attention to detail
- Ability to defend decisions and provide context in thought process
- Ability to identify patterns in behavior that can be leveraged for improved decision-making
- Strong organizational and time management skills to deal with shifting priorities and high volumes of work
- Experience investigating fraud, spam, or other types of inappropriate information is an asset
TELUS Digital Bulgaria offers its team members, located in three offices in Sofia and Plovdiv, some of the most modern and comfortable working spaces in Bulgaria, as well as over 50 additional social benefits such as additional health insurance, free public transportation card, own fitness, yoga, group training sessions, psychologist, Multisport card, and others. These are just some of the things that showcase why "it’s different here".
