Customer Support Tourism Advisor (M/F) – Flemish – Remote

Main responsibilities:

- Handle all telephone calls in line with service standards and procedures;

- Assist customers with specialist support and after sales service such as booking changes, purchasing additional services, and special requests;

- Provide relevant information to customers in order to improve customer service and loyalty;

- Respond to customer emails and chats in accordance with appropriate service level agreements;

- Assist customers with their online bookings and other web enquiries;

- Inform customers about web features and content;

- Assist with internal support and training of new staff when required;

- Participate in specific operational projects where required.

What we are looking for:

- Fluent both in English (C1) and Flemish / Dutch (C1/C2)

- Excellent verbal and written communication skills;

- Very good knowledge of Microsoft Office package;

- Experience in the travel industry, either in retail operations or in air tours/bookings, is considered a plus.

- Ability to organize and prioritize;

- Ability to work flexibly to business needs and under pressure;

- Ability to think outside the box and be open to new challenges;

- Flexibility to attend supplier training and/or education events;

- Schedule flexibility.

- Appropriate working environment and conditions at home (space with privacy to work 8h day without noise);

- Fiber internet service (mandatory);

What we offer:

- Multicultural environment;

- Career progression possibility;

- Dynamic team.