Az állásajánlat leírása

Position Summary

For our NBS Order to Cash (O2C) department, we are currently looking for a Cash Collection Junior Specialist Italian Speaker

 Reporting to Cash Collection Lead Specialist, this professional will be responsible to manage due and overdue balances on customer account and maximizing On Time Payment for all customers.

 

A day in the life of...

  • Manage customer/account queries to ensure sales ledger balances are clean on customer account
  • Successful management of due and overdue balances on customer account, maximizing On Time Payment for all customers
  • Notify markets of uncollectable debt risks & mitigate where possible
  • Collection activities based on Market Collection Strategy
  • Respond to incoming collection concerns from the customer and internal stakeholders
  • Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts
  • Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s)
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving
  • Execute identified business and internal controls of Collections processes
  • Review and propose updates, through company, to the Standard Routines due to legal or process changes
Munkaköri követelmények

What will make you successful

  • Degree in Business, Finance, Economics or similar
  • Proficiency in  Italian (C1/C2)  and Good level of English (mandatory)
  • Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel)
  • Strong problem solving and analytical skills
  • High Customer Service skills
  • Able to propose and implement improvements in procedures
Benefits

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS will bring you: 

  • Development of expertise in Nestlé’s Shared Services Business
  • Immersion in a culturally diverse team
  • Local and International Exposure
  • Flexible working environment
  • Engagement and wellbeing activities
  • Competitive salary and annual bonus according to your performance
  • Meal Allowance Card
  • Flex Benefits - At NBS you can chose what benefits are more suitable for you
  • Make part of the Nestlé Club and get discount in several partners
  • Free coffee (and good coffee) at the office
  • Company equipment according to professional needs
  • Medical Support available at the Office (in Lisbon)
  • E-learning courses and training program to get you where you aim to be
  • Career progression and possibilities for International Career
Állás részletei
Ágazat:
Food and beverage service activities
Foglalkozási terület:
Sales, marketing and public relations professionals
Education field:
Business and administration, Humanities, Life sciences, Mathematics and statistics
Szakmai tapasztalat:
Work experience is not required
Nyelvismeret:
  • Italian
  • Fluent
  • English
  • Very good
Fizetési tartomány:
Not provided
Contract type:
Long-term
Work location:
Hybrid
Work schedule:
Flexible, Full-time
Date of expiry:
Link for more information:
Job Post

About organisation

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues… További információ

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