Travel Consultant - Dutch speaker
The job
- Answer incoming calls, emails and/or make outbound calls corresponding with Travel Operator customers currently travelling or interested in purchasing and researching travel by following standard scripts and procedures.
The activities
- Greet and converse with Travel Operator customers in a courteous, friendly and professional manner;
- Effectively turn Travel Operator customer inquiries into sales.
- Utilize appropriate selling techniques to meet revenue and close rate goals.
- Research travel rates, destinations, options and packages for Travel Operator customers.
- Read Travel Operator provided scripts verbatim while maintaining sales and quality standards.
- Accurately answer general travel and site related questions.
- Provide information, suggestions and options in a manner that is accurate, effectively meets the needs of Travel Operator customers, and entices them to purchase.
- Accurately track and report call types and service issues.
- Promote and sell Travel Operator products or services.
- Solicit sale of new or additional Travel Operator services.
- Process calls or Shared Service process to achieve or exceed the established daily metric, while maintaining an average talk time consistent with current Travel Operator business needs.
High School Diploma
English B2/C1
Good computer skills
Sales experience
To work towards the achievement of objectives set by the client and internally.
To have excellent communication skills: verbal, written, listening skills.
Contact Center experience
Health insurance: private health insurance from Allianz, paid by the company for as long as you work with us.
Welcome & Airport Pick-up: our colleagues from the Welcome & Support Team will be there to meet you on arrival.
Flight reimbursement and a free flight to your home country once a year.
We’ll take care of your Paperwork: We arrange all formalities for you regarding residency and social security.
We’ll take care of your accommodation: we offer you the option of living in one of our fully equipped, shared apartments, which are located 20-60 min away from your workplace.
Language Courses: If you wish to learn Portuguese, we also provide you Portuguese Classes, so you can fully enjoy the Lisbon experience.
Company Activities: Make some friends. Whether you are a foodie or an adventurer, we have something for everyone. Join our surfing classes, “try something new” workshops or be the star of our Football cup. And many others!
JUMP! Program: Jump is an internal development program, created to identify and prepare the great potential of our employees to assume leadership positions within the company. Through JUMP! we identify talent and create opportunities for promotion, development, and professional growth.
Feel Well Clinic: medical clinic, with a permanent office on all the company's facilities, offers medical appointments and support to all employees.
