Opis ponude za posao

Responsibilities: 

Lead a team of Account Managers / Customer Success Managers in daily business for one or more verticals, managing performance, quality, behavior and attendance standards

Transform to and subsequently drive a results-oriented culture with a strong focus on servicing excellence, execution, quality, and speed

Recruit, motivate and lead account management talent with a CSM mindset; proven track record of developing high-performing teams through a holistic approach that inspires and enables the team

Business growth mindset, driving tailored programs to ensure continuous business success

Manage, prioritize and delegate work based on sales and activity pipelines as well as data analysis in close partnership with support functions and other teams

Accountable for the team revenue and growth targets in the DEATCH back book, understanding and articulating the impact to department and company results

Collaborate with Sales, SalesOps, GoToMarket and Marketing teams to achieve joint targets

Identify opportunities to constantly improve the customer experience for merchants

Innovative thinking with a passion for problem-solving; healthy pragmatism and hands-on mentality included

Ensuring that processes & procedures are up to standard and applied as required, developing them further in collaboration with other leaders

Personal Qualities, Knowledge, Experience and Skills Required

5 yrs. of experience in managing Account Management or CSM teams

Experience and enthusiasm for successfully leading a team on a transformation journey whilst maintaining and driving teammate engagement

Leadership experience with demonstrated ability to build a highly motivated and effective team, fostering an open, collaborative environment where experience is shared

Solid track record of achieving revenue and growth targets within a multi-team organization

Strong communication and interpersonal skills; ability to talk and present confidently in front of key internal and external stakeholders

Ability to collaborate effectively in a complex organization

Strong analytical mindset and proven ability to turn data into action

Cross Selling and Account Development experience in a B2B context

Sound understanding of payments, ecommerce market, opportunities, risks and challenges

Experience in working in an international environment encompassing a wide variety of backgrounds and cultures

Experience in confidently interacting with customer audiences of all seniority levels as part of business reviews, negotiations or where senior attention is required. Able to effectively balance company and customer needs.

Informacije o poslu
Sektor:
Financial service activities, except insurance and pension funding
Vrsta zanimanja:
Customer services clerks
Radno iskustvo:
Work experience is required
Trajanje radnog iskustva:
More than 5 years
Jezične vještine:
  • English
  • Fluent
Required skills:
Customer relationship management, customer service, manage sales teams
Raspon plaće:
Not provided
Date of expiry:
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