Sales and Service Advisor in Call Centre (Estonian language skills)
Ponudio:
Na raspolaganju za događanje:
Mjesto rada:
Latvia
Stupanj obrazovanja:
Opis ponude za posao
You will gain with us:
- Necessary technical equipment for work;
- Working time- shifts or office hours, with flexible working time opportunity;
- Training required for the job and knowledge refreshment courses every year provided by employer;
- Work for a growing, sustainable and innovative European airline;
- Monthly remuneration range 1300 – 1600 EUR gross (evaluated individually based on candidate requirement applicability and experience in given field);
- Accommodation provided by company during 2 months training process;
- Travel benefits in line with aviation industry standards;
- No charge employee parking area in the airport territory;
- Social guarantees, health and accident insurance after a certain time on board;
- Career growth opportunities throughout the entire company of more than 300 individual roles;
- International work environment with professionals from 30 nations and unique networking opportunities.
We will entrust you to:
- Answer customer phone enquires according to Service standards;
- Make, handle and process reservations following ticketing rules and procedures;
- Check and handle incoming customer enquiries;
- Check and handle reservation system queues;
- Sell airBaltic ancillary products and services;
- Issue airBaltic traffic documents in accordance with airBaltic rules and procedures;
- Support Travel agencies and Partner airlines with relevant information;
- Process sales reports according to procedures.
What You will need to succeed:
- Fluent in Estonian and English;
- Latvian and/or Russian language knowledge will be as a preference;
- Excellent interpersonal and communication skills;
- Customer service oriented person;
- Team player;
- Ability to work under pressure;
- High sense of responsibility and problem solving skills;
- Computer literacy;
- Ability to relocate to Riga, Latvia;
- Effective EU-recognized digital Covid-19 certificate as an attestation to the fact of vaccination against or recovery from Covid-19.