RIM SCCM Engineer

About the job

Job Description/Purpose:

• Job purpose is to work within a remote infrastructure support team located in Lodz. You will provide responsive, professional and competent technical support for SCCM 2007, SCCM 2012 and SCOM 2012 for our Customers. You will be part of a fast growing RIM facility located in Lodz with focus on establishing global service delivery department.

Responsibilities:

• To administrate and maintain SCCM and SCOM environment including tasks such as:
  • OSD Task Sequence management
  • Windows image handling
  • Applications/Updates deployment
  • SCCM reporting
  • Setting overrides and custom configuration
  • SCOM Management Packs installation
• Incident, Service Request and Change Management activities – internal and external communication handled in English
• To develop an understanding of the Customer’s environment and service requirements to enable successful delivery of the service
• To follow established procedures, recommend improvements and resolve enquiries, issues or problems. To document actions taken for continuous service improvement
• To take ownership of issues identified. To co-operate with an account team and/or vendor support to provide technical input into incident and problem resolution process
• To escalate issues as necessary to deliver required service level
• Be proactive! Take responsibility for learning about current products, systems builds and infrastructure layouts to support daily business requirements

Requirements

Skills Required:              

• Excellent knowledge of SCCM 2007 and/or SCCM 2012 including (deployment, reporting, design, OSD, patching)
• Excellent knowledge of MS SCOM 2012
• Good knowledge of Windows server system administration, management and tools (Windows Server 2003, 2008 & 2012)
• Knowledge of App-V will be an asset
• Knowledge nice to have: Virtualization Technologies (preferably VMware or Hyper-V)
• Self-motivated, team player with great communication skills and business understanding
• B2 level of spoken and written English including technical vocabulary