Phone Operator (m/f)

The Phone Operator ensures all telephone movement, internal and external. Receive and send correspondence as well as carry out filing and requisitions related to the front office.

Come and be part of an extraordinary team of hospitality experts, focused on their passion to provide the best luxury experiences to all guests in a family environment.

VILA VITA Portugal is a company with a solid and well-established family history in luxury hospitality and fine dining, operating several accommodation and restaurant units, highlighting a collection of exclusive Villas, the VILA VITA SPA By SISLEY, our luxury Boutiques - V-LIFE Shops and several reference restaurants.

We operate on the stage of luxury hospitality, where exquisiteness, beauty, stimulating sensations and exceeding expectations are present at all times and in everything we do.

• Acting in accordance with the Luxury Hospitality standards applicable to their function;
•  Handling the system and reading documents assigned to the function;
• Answering the telephone;
• Transmitting relevant information to guests;
• Filing documents related to the front office;
• Receive and send correspondence related to the function;
• Carrying out guest requests;
• Controlling the first aid box and requisitions.

• Ability to assess and predict situations/problems/consequences in order to define the appropriate plan of action;
• Ability to define priorities and operational sequences;
• Focus on predefined objectives;
• Ability to adapt to change and promote continuous improvement;
• Initiative, autonomy, empathy and taste for teamwork;
• Be able to act effectively and efficiently under pressure;
• Ability to present and promote the resort and its services in the best possible way;
• Be able to present and promote the resort and its services in the best possible way; Demonstrate care for personal hygiene;
• Mastery of the English language.

VILA VITA offers advantages and benefits in several areas:

• VILA VITA World Advantages (discounts on goods and services from the VILA VITA Universe);
• VILA VITA Protocols (partnerships with various companies, with discounts on goods and services - gym, clinics, opticians, water parks, among others)
• Health and Wellness (access to a Curative Medicine Doctor);
• Sustainability and Social Responsibility (Staff Restaurant - access to 3 daily meals during the 7 days of the week, even on vacations and days off);
• VILA VITA general benefits - Transport for staff (various locations), Provision of Care Uniform (access to the hotel laundry with automatic and on-site service), Birthday gift, Wedding voucher, Baby voucher for child birth, Celebration of Holidays, Integration in social responsibility and environmental projects, Initial, continuous and Cross Training, Access to an integrated e-learning training platform (VILA VITA e-Academy), among others;
• Accommodation in our VILA VITA Staff lodging;
• Other benefits related to the function.

PEOPLE ARE THE HEART OF EVERY SUCCESS STORY.

People are the soul of every success story. Be part of our team and build your career with us!