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Job Overview
As a Hostess in our establishment, you are the first point of contact for our valued guests. Your warm and welcoming presence sets the tone for their entire experience. Your primary responsibilities include greeting and seating guests, managing reservations, and ensuring a smooth flow of service. Your excellent communication and interpersonal skills are essential in providing exceptional customer service. With grace and efficiency, you play a vital role in creating a positive and memorable impression for our guests.
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Responsibilities and Duties
- Warmly welcome guests as they enter the establishment, extending a friendly and hospitable behavior.
- Escort guests to their tables, considering their seating preferences and the server's assigned sections.
- Keep track of reservations, confirm bookings, and manage the seating arrangements to optimize table turnover.
- Communicate with servers to ensure the timely seating of guests and maintain an organized flow of service.
- Manage waitlists during peak dining hours, estimate wait times, and keep guests informed.
- Provide guests with menus and any daily specials, answer basic menu questions, and ensure that menus are clean and in good condition.
- Address guest inquiries, concerns, or special requests with professionalism and efficiency.
