HOSPITALITY OPERATOR (RECEPTIONIST)

Aim of the Position
As Hospitality Operator, you will be the main reference for the information and requests of our Guests. You will be successful using your natural relational capacity in terms of communication, empathy and the creation of solutions with a view to optimizing the service

Main Responsibilities:

• Being responsible of all the onboard services and departmental procedures (such as luggage handling, lost & found) providing accurate and timely information to Guests and manage their requests
•  Performing multiple tasks without compromising the quality of delivery (such as wake-up calls, public announcements, external calls, fax, Internet, e-mail, internal and satellite calls from shore to ship, cabin safety boxes assistance)
•  Providing assistance with embarkation and disembarkation operational tasks giving substantial support to the Hospitality team in dealing with department priorities

 Job Requirements:

• You have previous experience of at least 6 months in hotels in similar positions (receptionist, customer service).
• You possess a Secondary School Diploma.
• You are enthusiastic, a good communicator and you find yourself at ease with public speaking.
• You have proficient knowledge of Microsoft applications.
• As a citizen of the world, you are comfortable in communicating in English (B2 level), and familiar in other two European Languages (Italian, French, German, Spanish) at B1/ B2 level.

Why join us

 We are excited to have you on the team! As a member of the Costa Crociere W.I.D.E.R. Community, you will be empowered with specific trainings and development support to fuel your growth both personally and professionally. We will provide you the necessary arrangements and pay for your travel to and from the port. Meals and accommodation are included onboard, as well as many facilities to enjoy your free time: Gym, Beach, Bar, Internet Point, onboard discounts

You have previous experience of at least 6 months in hotels in similar positions (receptionist, customer service).

You possess a Secondary School Diploma.

You are enthusiastic, a good communicator and you find yourself at ease with public speaking.

You have proficient knowledge of Microsoft applications.

As a citizen of the world, you are comfortable in communicating in English (B2 level), and familiar in other two European Languages (Italian, French, German, Spanish) at B1/ B2 level.