Guest Service Agent

Starhotels is looking for a Guest Service Agent, which is the first point of contact for our guests, to become part of the front office team in the following locations:

- Milan

- Bologna

Duties & Responsibilities:

- Perform all check-in and check-out activities as well as other related tasks

- Provide information and guidance services for a wide variety of Guest enquiries

- Process and deliver messages for Guests

- Stay updated on all hotel services as well as on the daily guest requests and special events

- Ensure standard and safety compliance around the lobby and at the front desk area

- Act in accordance with policies and procedures when working with front of house equipment and property management systems

Qualifications & Requirements:

- Positive attitude and good communication skills

- Knowledge of Opera constitutes a mandatory requirement

- Willingness to cover night shifts

- Ability to anticipate and resolve challenges/complaints

- Commitment to delivering a high level of customer service

- Flexibility to respond to a variety of different work situations

- Ability to work on your own and as part of a team

- Minimum of 2 years’ experience in hotels covering the same position

Language requirements:

- Italian – mother tongue

- English – fluent

Conditions:

- Willingness to autonomously search for accomodation

- Europen Passport is required