Front office team - Iberostar Hotels & Resorts Spain
We are starting our 2024 Talent Campaign for our Front Office Department, but before knowing more about the position, we think it's important that you learn a little about us, Iberostar Group:
- We are a 100% family owned company (specifically, a family of more than 30.000 employees).
- We are operating in 35 countries and our headquarters is based in Palma de Mallorca.
- Our values are very important to us, all our actions are aligned with them (Passion, Responsibility, Transparency, Creativity and Humility).
- We are pioneers in responsible tourism (Check out our Wave of Change movement to learn more).
If this sounds interesting to you... maybe this is your place! :)
From Iberostar’s point of view, being in the heart of the hotel, not only means giving our guests a warm welcome on their Check in and a smooth Check out when they leave. In the reception of our Iberostar hotels we will be able to make our guests feel like home in their stays, and help them to discover the beauty of Spain from the eyes of our professionals from the reception department.
What will be your main duties?
• To greet and welcome guests as soon as they arrive at the hotel.
• To perform all check-in and check-out tasks.
• To provide information about our hotel, available rooms, rates and amenities.
• To Respond to guests’ complaints in a timely and professional manner.
• To liaise with reservations and pre-allocate rooms, bearing in mind the preferences of regular and
VIP guests.
• To ensure cooperation and helpfulness with all front office and housekeeping departments.
• To ensure that the guest list register is updated regularly during the day and that copies are sent to
the appropriate departments, i.e. Hall Porter, Cashier, Telephone Room and Housekeeping.
• To liaise closely with the housekeeping department on check outs, moves, etc.
• To report any faults or defects to the maintenance department.
• To be totally security conscious at all times and ensure that effective procedures are in operation.
Who is the ideal person for this position?
· Calm, efficient, and organized with great attention to detail.
· Excellent communication skills and passion for hospitality.
· German and english are required, a third language will be an advantage
· Dynamic, proactive and creative attitude.
More importantly, we love people with great enthusiasm and a desire to learn who want to help our family improve and achieve great things.
What can we offer you?
- Full time position.
- Work in an inspiring environment committed to people, values and responsible tourism model.
- Opportunity for progression within the company: a variety of opportunities and projects that will allow you to develop your potential and grow professionally every day, as well as being able to access our Elearning Campus from your first day.
- Company benefits: discounts in all our hotels and in other services and products such as health insurance, travel, leisure and much more; Being a member of the Iberostar Vitality Community (our healthy company and employee well-being program).
If that sounds challenging and interesting to you, sign up and we will be happy to provide you with more information. Join the #WeAreIberostar team.
