B & O - German-speaking Product Supporter
The Most Desired Audio Brand
At Bang & Olufsen, we strive to be the most desired audio brand in the world. For more than 95 years we’ve developed products that change moods, inspire minds and instill pride in all of us. We are passionate innovators, using our deep knowledge and collaboration skills to solve and simplify complex challenges every day, each of us driven by the profound effect sound can have on the mind. We welcome others that share our passion.
Join us to support our B2B partners with technical solutions at one of the world’s most iconic audio brands.
Your mission
As our Product Supporter, your mission is to guide B2B partners through a complete system installation and connect products with each other or assist service technicians in troubleshooting and repairing products. To do so, you use our extensive database, service manuals and newly established system from which you will be able to monitor our customers’ products live. Furthermore, you will receive extensive training in our world-class products across TVs, speakers and headphones and also have a broad collection of Bang & Olufsen products right at hand, so you can recreate the reported issue.
More specifically, you will:
- Provide technical support on Bang & Olufsen products and complete system installations via phone and e-mail to our retailers, service partners and installers
- Assist service partners in troubleshooting and repairing Bang & Olufsen products
- Report new issues to our development department and assist with in-depth investigation and analysis
Your network
At our HQ in Struer, Denmark, you will become part of our highly skilled Technical Product Support team and join 8 great colleagues in an open office environment. Together, we provide remote technical support across the entire Bang & Olufsen portfolio to our B2B partners, consisting of retailers, service partners and installers from around the world.
What you bring
We imagine that you have a technical background or at least great technical flair and an interest in network-based products and consumer electronics.
More specifically, we seek someone who can:
- Provide high-quality service to our German-speaking B2B partners by phone and e-mail
- Possess a talent for good service, and you communicate well on different levels, always keeping the customer in mind
- You possess strong written and verbal communication skills in German and English – French and other language abilities are an advantage
Ready to join the most desired audio brand in the world?
Then submit your CV and application in English by pressing the Apply button. Applications are assessed continuously, so please apply as soon as possible and no later than April 28th 2021.
If you want to know more about the position, you are welcome to contact Senior Manager, Global Customer Service, Gitte Aasby Abildgaard on gtp@bang-olufsen.dk. Please do not send your CV and application to this e-mail directly as these will not be taken into consideration.
Apply online: https://career5.successfactors.eu/career?career%5fns=job%5flisting&company=bangolufse&navBarLevel=JOB%5fSEARCH&rcm%5fsite%5flocale=en%5fUS&career_job_req_id=310&selected_lang=en_US&jobAlertController_jobAlertId=&jobAlertController_jobAlertName=&_s.crb=wa6xhdZWU5hPpC6j08pVZgZbUft%2b1kMYPQ3pcZ6C7xs%3d
Read more about our recruitment process and explore your career opportunities within Bang & Olufsen here.
Empowerment drives our innovation
We are a company of approximately 900 employees and that makes us small, agile and gives room for individual flexibility and decision-making – this is how we work best. Our hierarchy is flat and our communication is open and trustworthy. We believe that constructive feedback makes us grow as individuals and as a company, and our leadership is based on a clear direction and facilitating collaboration across functions and borders. We believe strongly in mutual respect and have a genuine interest in learning from each other.
We are more than just a workplace
Life is more fun when it is shared and experienced with others. We collaborate, create and innovate on a global scale every day and we celebrate and enjoy life together too. We do Musical Fridays, sports events and get together around good food and celebrate local traditions, all centered around our passion for music.
