SOLVIT Croatia
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Info point
About the organisation
SOLVIT is a service provided by the national administration in each EU country and in Iceland, Liechtenstein and Norway.
It is mainly an online service. Although there is a SOLVIT centre in each country, the best way to contact them is via this website.
SOLVIT aims to find solutions within 10 weeks – starting on the day your case is taken on by the SOLVIT centre in the country where the problem occurred.
When can SOLVIT help?
SOLVIT can help you when:
- your EU rights as a citizen or as a business are breached by public authorities in another EU country and
- you have not (yet) taken your case to court (although we can help if you’ve just made an administrative appeal).
Your case will be handled by 2 SOLVIT centres:
- your local SOLVIT centre – home centre
- the SOLVIT centre in the country where the problem occurred
– lead centre.
Once you’ve submitted your problem to SOLVIT, the home centre will:
- contact you within 1 week and, if necessary, ask you for further information
- check whether or not your problem falls within SOLVIT’s remit
- prepare the case and send it to the lead SOLVIT centre.
You will be regularly informed on the progress of your case by the home SOLVIT centre. Feel free to contact them if you need an update on how your case is progressing.
