Travel Consultant - French speaker

The job 

• As a Customer Service Representative, and member of a multilingual project, your role will be to provide quality support to French-speaking travelers. Provide support and answers before, during and after bookings.

   

The activities 

• Establish efficient, courteous and personalized contact with our client customers by phone and emails in French;
• Assist customers with questions related to their existing reservations (adding a traveler, a service, etc.)
• Assisting customers in their search, advising and guiding them guide them in identifying their needs, etc or past billing issues, etc);
• Establish and maintain effective collaboration with our client partners.

High School Diploma

English B2/C1

Good computer skills

Sales experience

To work towards the achievement of objectives set by the client and internally.

To have excellent communication skills: verbal, written, listening skills.

Contact Center experience

Health insurance: private health insurance from Allianz, paid by the company for as long as you work with us.

Welcome & Airport Pick-up: our colleagues from the Welcome & Support Team will be there to meet you on arrival.

Flight reimbursement and a free flight to your home country once a year.

We’ll take care of your Paperwork: We arrange all formalities for you regarding residency and social security.

We’ll take care of your accommodation: we offer you the option of living in one of our fully equipped, shared apartments, which are located 20-60 min away from your workplace. 

Language Courses: If you wish to learn Portuguese, we also provide you Portuguese Classes, so you can fully enjoy the Lisbon experience.

Company Activities: Make some friends. Whether you are a foodie or an adventurer, we have something for everyone. Join our surfing classes, “try something new” workshops or be the star of our Football cup. And many others!

JUMP! Program: Jump is an internal development program, created to identify and prepare the great potential of our employees to assume leadership positions within the company. Through JUMP! we identify talent and create opportunities for promotion, development, and professional growth.

Feel Well Clinic: medical clinic, with a permanent office on all the company's facilities, offers medical appointments and support to all employees.