Descripción de la oferta de empleo

Our customer in Vilvoorde is urgently looking for a Team Lead - Java Support Engineers to support their customers. We are looking for an hands-on Teamlead who can coach and manage our Java Support Engineer team.

Tasks and responsibilities:

  • Motivate the team, providing direction to ensure the team achieves their objectives and deliver impeccable service;
  • Coaching and mentoring team;
  • Providing a focal point for issue escalation to ensure healthy customer relationships;
  • Resolving support tickets within the limits of contractual service level agreements (SLA);
  • Replicating bugs;
  • Coordinating and tracking the escalation of tickets;
  • Managing all communication with customers and partners required to resolve support tickets;
  • Maintaining a record of all communication and actions in ZenDesk;
  • Contributing frequently answered questions to the knowledge base;
  • Participating in responding to community questions and discussions;

Profile:

  • Bachelor or Master degree;
  • 2-3 years managing personnel and processes in a Customer Success role;
  • 5-8 years’ experience as a Support Engineer or in a related role;
  • Extensive knowledge of Java/REST API methods and previous experience with an enterprise solution;
  • Experience with client-facing situations (phone calls, e-mail, webex) and you’re comfortable in dialogue;
  • Experience in a Support/Help Desk environment (ticket tracking, documentation);
  • Technical expertise with relational databases, Java based web applications, workflows and/or enterprise service buses (ESB);
  • Experienced in working closely with software developers;
  • Experience in IT Infrastructure components is an advantage;

Offered:

  • Flexible hours;
  • Challenging position at market leader, working on top products;
  • Personal development and opportunities to visit conferences world-wide;
  • Great salary package;
  • Relocation package (when coming from abroad);
  • Group & health insurance;
  • Company car & fuel card;
  • Net allowance;
  • Mealvouchers;
  • Eco-cheques;

Interested:

Please send your CV to vacature@talent40.com.

Detalles del trabajo
Sector:
Computer programming, consultancy and related activities
Campo de ocupación:
Engineering professionals (excluding electrotechnology)
Experiencia laboral:
Work experience is required
Duración de la experiencia laboral:
More than 5 years
Habilidades lingüísticas:
  • English
  • Good
Horquilla salarial::
Not provided
Date of expiry:

About organisation

All European Careers (part of the AEC group) is a leading software outsourcing company that offers short and long term software development services helping clients to achieve their business strategies and requirements. All European Careers helps you find talent. The cornerstone of our service is providing tailor made work, as part of a close partnership with our customers and… Más información

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