Team Lead - Java Support Engineers

Our customer in Vilvoorde is urgently looking for a Team Lead - Java Support Engineers to support their customers. We are looking for an hands-on Teamlead who can coach and manage our Java Support Engineer team.

Tasks and responsibilities:

• Motivate the team, providing direction to ensure the team achieves their objectives and deliver impeccable service;
• Coaching and mentoring team;
• Providing a focal point for issue escalation to ensure healthy customer relationships;
• Resolving support tickets within the limits of contractual service level agreements (SLA);
• Replicating bugs;
• Coordinating and tracking the escalation of tickets;
• Managing all communication with customers and partners required to resolve support tickets;
• Maintaining a record of all communication and actions in ZenDesk;
• Contributing frequently answered questions to the knowledge base;
• Participating in responding to community questions and discussions;

Profile:

• Bachelor or Master degree;
• 2-3 years managing personnel and processes in a Customer Success role;
• 5-8 years’ experience as a Support Engineer or in a related role;
• Extensive knowledge of Java/REST API methods and previous experience with an enterprise solution;
• Experience with client-facing situations (phone calls, e-mail, webex) and you’re comfortable in dialogue;
• Experience in a Support/Help Desk environment (ticket tracking, documentation);
• Technical expertise with relational databases, Java based web applications, workflows and/or enterprise service buses (ESB);
• Experienced in working closely with software developers;
• Experience in IT Infrastructure components is an advantage;

Offered:

• Flexible hours;
• Challenging position at market leader, working on top products;
• Personal development and opportunities to visit conferences world-wide;
• Great salary package;
• Relocation package (when coming from abroad);
• Group & health insurance;
• Company car & fuel card;
• Net allowance;
• Mealvouchers;
• Eco-cheques;

Interested:

Please send your CV to vacature@talent40.com.