OM ASSOCIATE - CZECH/SLOVAKIA

*Qualifications

• Graduate or 2 years relevant experience

*Travel Percentage0-10%*ResponsibilitiesRESPONSIBILITIES:

 

• Manage manual orders received through phone, fax & email.
• Enter orders in SAP
• Prioritise urgent orders
• Manage, track and resolve Tier 1 disputes and route to analysts or local affiliates when required
• Adhere to Sox and Business control guidelines
• Run interfaces with LSP and ensure orders have been integrated in SAP (IDOC)
• Liaise with internal contacts including sales & marketing, distribution and LSP’s Propose and implement standardisation for customer service processes
• Liaise with internal departments (Supply Chain, Accounts Receivable) to ensure timely processing of orders and dispute resolution
• Support Business Improvement Projects / initiatives
• Support Analyst with reporting where required

*Additional Skills/Preferences

• Demonstrate strong interpersonal, written and oral communication skills.
• Attention to Detail.
• Capable of problem solving.
• Fluent in Czech language is essential.
• Work well under pressure
• Proficient with Microsoft Office software (EXCEL, WORD, etc.)
• Ability to develop good relationships with various levels of personnel in Lilly’s Financial organization, Affiliate organization, third party service providers, and external auditors
• Sap Knowledge desirable