CRM Platform Manager for Médecins Sans Frontières (MSF) / Læger uden Grænser (MSF)

Médecins Sans Frontières/Læger uden Grænser (MSF) in Denmark is currently on an exciting journey of digital transformation with a strong focus on cloud technology, the development of automation solutions, and strategically leveraging data and analytics to reshape its fundraising approaches.

Today, the main pillars of our fundraising tech systems consist of Salesforce CRM, Salesforce Marketing Cloud, and our website. We believe that effective customer relationship management (CRM) is crucial to our success, and we are therefore seeking a skilled CRM Platform Manager to join our team and take charge of the technical aspects of our CRM system and associated technologies.

As the CRM Platform Manager, you will play a vital role in maintaining and optimizing our CRM platform, ensuring data integrity, integrating various systems and associated data flows and supporting cross-functional teams in using CRM-related tools effectively.

With its foundation in our fundraising team, this role lies at the intersection between technology and business operations. Your work will directly contribute to our goal of generating long-term, sustainable growth, maximizing income, and maintaining a solid base of donors and supporters through efficient and seamless tech solutions. The primary goal of this role is to ensure that the CRM platform is effectively utilized to optimize donor interactions, enhance donor relationships, and support data analysis and drive business growth.

In this role you will be responsible for a small team, where you will oversee the alignment of all technology and data initiatives across departments. You will be responsible for project planning, stakeholder management, resource allocation, and task prioritization to achieve project goals.

Beyond team and project management, you should enjoy diving into day-to-day tasks and embody hands-on management. In addition, you will participate actively in knowledge sharing and best practice building across the global MSF.

By joining the MSF team, you will be part of a dedicated and diverse group of individuals who share a common goal: to save lives and alleviate suffering where it is needed most. If you are driven, compassionate, and eager to make a tangible impact in the world, we encourage you to apply for this role.

Responsibilities

CRM System Management

• Oversee the day-to-day operations of the CRM platform
• Troubleshoot and resolve technical issues promptly to minimize downtime

Data Integrity and Quality

• Maintain and enhance data quality by implementing data governance best practices
• Regularly clean and validate customer data to ensure accuracy and completeness
• Implement data hygiene processes and deduplication routines
• Develop and enforce data governance frameworks, policies, and procedures to ensure data quality, accuracy, and integrity, including data protection and GDPR compliance.

Integration and Data Flows

• Collaborate with internal and external stakeholders to integrate various systems allowing for streamlined data flows and enhanced operational efficiency
• Establish seamless data flows to ensure real-time information synchronizations across systems
• Monitor and troubleshoot data integration issues as they arise

Team Leadership and Project Management

• Lead a small team of tech specialists and external partners
• Collaborate with cross-functional teams to understand their technology requirements and provide solutions that meet their needs and support income growth and donor retention.
• Conduct regular project status meetings

What we can offer

• We are an international, independent medical humanitarian organization known for our unwavering commitment to providing impartial, neutral, and high-quality healthcare to those who need it most. If you are passionate about making a meaningful difference in the world through your daily work, this role could be for you!
• A supportive team and line management, as well as a sound working environment.
• A healthy work-life balance with flexible working hours and locations. Your base will be in our office at Strandlodsvej, Copenhagen S, but we work with a very high degree of flexibility and offer the possibility to work remotely several days a week.
• Opportunities for professional growth and development as well as the possibility to collaborate with an international team of highly qualified individuals.

Please note that the salaries at MSF Denmark are set to reflect our humanitarian identity and the market rate for the NGO sector in Denmark.

How to apply

To apply, please submit your cover letter, resume (without photo), and any relevant certifications to job@copenhagen.msf.org. Please indicate “CRM Platform Manager ” in the subject line.

Please note that we will be using the services of an external company in the selection and interview process. If you have any questions or would like more information about this opportunity, please contact Fundraising Director Birgitte Bilde Noël at bbn@copenhagen.msf.org or +45 41 77 74 19.

Application Deadline: Sunday November 12th 2023

Send your application to: job@copenhagen.msf.org

Médecins Sans Frontières
We are a movement of doctors, nurses, midwives, and many other professionals. Every year, we provide emergency health care to millions of people affected by catastrophes, conflicts, and epidemics, or who are otherwise deprived of access to a healthcare system.

We go where the need is greatest, regardless of who our patients are and where they come from. We are committed to our principles of neutrality, impartiality and independence and bear witness to what we see while providing medical care to the people we assist. In 1999, we received the Nobel Peace Prize in recognition of our work.

We value diversity and strive for an inclusive and accessible workspace and encourage all individuals with the required qualifications to apply, irrespective of ethnic, national, or cultural background, age, gender, sexual orientation, religious beliefs, disabilities, or any other aspect of their identities.
Work with us.

1 job opening is available

Essential Qualifications

• Bachelor’s or master’s degree in computer science, information systems, or a related field of study.
• Strong technical expertise in CRM Systems and associated technologies
• Knowledge of data governance practices, including data quality and consistency, privacy, security, and compliance
• Good communication and interpersonal skills as well as the ability to collaborate effectively with cross-functional teams

Other

• Motivation to join an organization with a strong mission and purpose
• Previous experience with people management is not a requirement, but interest in, and readiness to take this next step in your career, is essential
• Experience in project management
• Analytical mindset and strong problem-solving skills
• Proficiency in English (Danish is not a requirement)