Accommodation Assistant

Title:                                                   Accommodation Assistant

Location:                                              Fitzpatrick Castle Hotel

RESPONSIBLE TO:                             Accommodation Manager

                                                               Assistant Accommodation Manager

                                                                Accommodation Supervisors

LIAISON WITH:                                      Accommodation Porters

                                                                Accommodation Turn Down Assistants

SCOPE & GENERAL PURPOSE OF JOB: to maintain clean guest bedrooms, bathrooms corridors and pantries           

ACCOUNTABILITIES:

• To provide spotlessly clean bedrooms for all guests.
• To ensure all corridors, pantries are clean and well maintained on your floor.
• To report and hand in lost property to your supervisor immediately.
• To ensure that any special requests are adhered to in the guest bedrooms.
• To ensure that guest are well looked after at all times before, during and after their stay.
• To show respect for other team members at all times.
• To ensure all accommodation trolleys are adequately stocked and cleaned.
• To ensure weekly, monthly and yearly cleaning is carried out as requested by accommodation supervisor.
• To ensure all bathrooms are hygienically cleaned.
• To ensure all electrical items are in working order.
• To carry out daily cleaning of rooms and additional other duties as requested by the accommodation manager or supervisor.
• To attend training meeting as requested.
• To ensure a high level of security at all times with regard to master keys and guest bedrooms.
• To report any maintenance items to your supervisor.
• To report any suspicious behaviour of guests to a member of the management team.
• To control the amount of equipment, cleaning materials and guests supplies.
• To carry out any reasonable request as per the manager/supervisor
• To work as part of the Team, being aware of colleagues and their needs, and be flexible at all times to the requests of management
• To promote sales within the department and across the hotel
• To have pride and commitment in your area of work.
• To attend training sessions as required.
• To attend appraisal / assessments as required.
• To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels.
• To maintain all company policies and procedures.
• To ensure that all hygiene regulations are adhered to at all times as required by law.
• To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment as required by law.

This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by management.