Job offer description

Job Type: Full-time 
Job Location: Lisbon 
Workplace: Hybrid

Job Description  
Ready to ignite your career as a Utilities Backoffice Specialist?  

We seek a Utilities Backoffice Specialist, fluent in Czech & English (f/m/d) for a project related to a Renewable Energy Company. 

Main responsibilities
As a Utilities Backoffice Specialist you will:

  • Responding promptly to customer inquiries;
  • Communicating with customers through various channels;
  • Acknowledging and resolving customer complaints;
  • Knowing our products inside and out so that you can answer questions;
  • Processing orders, forms, applications, and requests;
  • Keeping records of customer interactions, transactions, comments, and complaints;
  • Communicating and coordinating with colleagues as necessary;
  • Providing feedback on the efficiency of the customer service process.

Location: Lisbon
Schedules: Full presential from Monday to Sunday - from 9 am to 06 pm (8h/d) with two rotative days off per week.

Job requirements

Profile:

  • Oral and written communication skills in the following language -
    Czech and English (mandatory) ;
  • Excellent communication skills;
  • Proactivity and dynamism;
  • Very good technical knowledge ( eliminatory);
  • Strong Customer and results orientation.
Benefits

We Offer:

  • Employment contract directly with our client;
  • Base Salary + Language Bonus + Meal Allowance + Performance bonus;
  • Challenging, responsible, and varied tasks;
  • Health Insurance;
  • Major Care (up to 6 appointments per support area: psychological, financial, legal and psychosocial).

If you feel that you'll match with this job, send us your updated cv.
Build your career with us!

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Job details
Sector:
Activities of call centres
Occupation field:
Customer services clerks
Education field:
Not known or unspecified
Work experience:
Work experience is required
Duration of work experience:
Up to 1 year
Language skills:
  • Czech
  • Fluent
  • English
  • Very good
Salary range (Monthly):
1000 - 1100 EUR (Gross pay)
Date of expiry:

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About organisation

Gi Group Portugal is one of the biggest and best recruitment companies on the market, we are experts in connecting people to the jobs they are looking for. Our vast experience, passion for the world of work and extensive network of contacts give you a unique advantage when looking for a job through us. We can explore the global job market for you, finding hidden jobs and unique opportunities… Find out more

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