Front Office Agent
Front Office - Independente Lisboa
MACRO LEVEL
Responsible for assuring a friendly welcoming and great atmosphere in the Lounge/ Bar/ Reception area all the times
• The FO Host is responsible for assuring The Indepnednte Hostel & Suites guests have the best experience and for assisting them to take the best advantage of their trip to Lisbon
• Responsible and accountable for all FO functions & activities related to guests and necessary coordination with the departments of TIHS and allied areas
• Reports to the FOM and to the Bar Manager on bar related issues.
• Complying whit all food and beverage regulations
• Replaces the FOM on his absence according to task delegation
MICRO LEVEL
• Ensures to perform duties on time and in accordance with TIHS policies and SOPs
• Arrives on time in accordance with the TIHS grooming guideline
• Performs check-ins and check-outs
• Understand and perform principles of auditing, balancing, and closing out accounts
• Inputs reservations into the PMS system and is responsible for any new reservation enquiries after the daily closure of the reservations department
• Answers phones and replies to e-mails
• Collaborates in the organization TIHS events
• Mis-en-place/ preparation needed for guest arrival and departure according to the THIS SOPs
• Ensure that all concerned departments have the guest history information.
• Handle guest requests, complaints, and suggestions and follow through to maximize the service standard and guest satisfaction, as per TIHS SOPs
• Be familiar with the promotions, events and weekly activities calendar at TIHS
• Recommends/ suggests the best activities according to guests’ profile and preferences
• Prepares all types of beverages and snacks as per Bar Menu including cocktails
• Is responsible for ensuring the good and proper functioning of the Bar area giving support in the front terrace when required
• Manages Receptions stocks providing full reports to the FOM and to the Head Barman (Bar’s stocks)
• Assessing customer preferences and making drink recommendations.
• Deliver checks and collect bill payments
• Cleaning the bar and backbar to maintain a sanitary environment
• Organizing the backbar to streamline drink preparation and inventory
• Suggests new initiatives that focus on enhancing guest experience
- Able to work in a standing position during long periods in a busy environment
- Speaks Portuguese and English
- Food
- Training