Accounting Service Desk Specialist

Function : Operations

Poland, Krakow

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of an Accounting Service Desk Specialist with Dutch.

Responsibilities

· Answering questions from suppliers, clients, stores and solve internal queries in agreed time and according to working instructions

· Translate internal communication and outgoing correspondence, contact third parties in foreign languages

· Create reports connected to the Service Desk department

· Additional tasks related to Service Desk department

· Successfully graduating the training plan attached to the position and the tasks;

· Training other team members regarding the daily tasks whenever necessary and requested by the manager

· Updating the working procedures periodically

· Ensure Key Metric’s and SLAs are met and service is delivered as expected

Qualifications

Minimum qualifications

· Good Dutch skills

· Communicative level of English

· Good MS Office (especially MS Excel) knowledge

· Analytical thinking and ability to learn fast

· Personal culture and ability to deal with the client properly

· High motivation and willingness to learn

· University graduate

Preferred Qualifications / Skills

· Previous experience in Finance/ Accounting

We offer

· Attractive salary

· Possibility to take part in the new process

· Stable job offer – employment contract

· Various trainings (initiating, soft skills)

· Possibility of development

· Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)

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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com