Technical Support Manager
Offered by:
Workplace:
Austria, Schönwies or Innsbruck
Education level:
Type of position:
Full-time, Part-time, Remote, Internship / Traineeship
Number of positions:
1
Job offer description
As a Technical Support Manager at Casablanca Hotelsoftware, you are part of a motivated team and support our (major) customers by phone or on site with questions of a technical nature in numerous application areas.
- You receive requests for different systems from our customers and analyse, coordinate and solve these requests.
- You are responsible for finding technical solutions to various problems
- You document enquiries and problems as well as their solution
- You build up your extensive know-how in close cooperation with the specialist departments
- You act as an interface between hotel operations and the internal development department
Job requirements
- Relevant education at least at Matura level (HAK, HTL, technical college, IT college, etc.) is required.
- An affinity for IT is a prerequisite and initial experience in the area of IT support would be an advantage.
- Enjoyment of tricky tasks and a high degree of willingness to learn
- Passion for the hotel industry and enthusiasm for contact with customers
- You bring in your knowledge and experience
- Reliability, team spirit and commitment - you enjoy working in a team
Benefits
- Varied, project-related work
- Work in the environment of the best companies in the Austria-Germany-Italy-Switzerland region
- Interesting career and future opportunities in the company
- Good working atmosphere and team spirit
- Flat hierarchies
- Optional 4 working days per week, half-day work or flexible time model possible
- Perfonrmance-related remuneration
- Involvement in the ongoing development of our company strategie
- Variable working time model, payment of overtime or compensation for overtime through time off in lieu as well as a range of social and other benefits
