Your mission at Webhelp                                                

Our client is an IT American brand that is widely recognized as the “world’s best search engine” because it is fast, accurate, and easy to use. It is also a manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.

As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face with. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.

Job requirements

We’ll be a great match if you:  

  • Are native or proficient in Finnish (C2) and fluent in English (B2)  
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users   
  • Demonstrate patience when communicating and solving issues   
  • Treat all data and personal information with the utmost confidentiality    
  • Keep up with the latest smart home gadgets and tech-related trends   
  • Are proactive, self-motivated, and a great team player   

Nice to have

Please note that non-EU residents must have a valid work permit for Portugal to be considered for employment.  

Benefits

What we offer  

  • Competitive wages (14 monthly payments per year)
  • Meal allowance in voucher card (net)
  • Performance bonus
  • Private Health insurance with a dental plan
  • Relocation package: shared accommodation (for 12 months) and flight reimbursement (after 6 months)
  • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program 
  • Work onsite in our new and modern offices in Parque das Nações, Lisboa.  
Job details
Occupation field:
Work experience:
Work experience is not required
Language skills:
  • Finnish
  • Fluent
  • English
  • Good
Number of positions:
15
Date of expiry:
About company

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 110,000 game-changers from more than 140 locations in 58 countries. With operations in Portugal since 2015, Webhelp currently has 3 sites, in Lisbon, Aveiro, and Braga, and a workforce of more than 2.000 Webhelpians, each one determined to bring their own intelligence, empathy, and experience to the table every day. Webhelp invests in people and the environment they work in because they know that when people thrive, it has a powerful impact on them, their customers, and their partners’… Read more