Job offer description

- ANSWER AND DEAL WITH CUSTOMER POST SALES REQUESTS (LOGISTICS, QUERIES, REFUNDS, EXCHANGES, DELIVERY, ETC).

- SOLVE STATUS QUERIES.

- INITIATE CUSTOMERS ESCALATIONS

INCLUDING ORDER CANCELLATION, CUSTOMER SATISFACTION RETURN, DEFECTIVE ON ARRIVAL,

MISSING PARTS, ORDER FOLLOW UP.

- QUALIFY CALLS AND REROUTE MISROUTED CALLS.

- REPORT ON KEY PERFORMANCE INDICATORS.

- DEAL WITH CUSTOMER ESCALATIONS.

- ENSURE CUSTOMER QUERY IS SOLVED BY COORDINATING RESPONSES

- SYNCHRONIZE AND INTERFACE WITH OTHER BACK END TEAMS

- HIGHLIGHT KEY ISSUES TO HIS KEY USER AND ESCALATE TO THE RIGHT LEVEL APPROPRIATELY

WE OFFER -ECONOMIC CONDITIONS: 15.938.37 GROSS PER YEAR + COMMISSION UP TO 1680EUROS GROSS PER YEAR

-IMMEDIATE INCORPORATION / LONG TERM CONTRACT. -FULL TIME SHIFT: 39 HRS/WEEK

-REAL POSSIBILITY TO GROW WITHIN THE COMPANY

-FREE SPANISH/CATALAN CLASSES IN A CERTIFIED INSTITUTION

-RELOCATION PACKAGE

APPLICATIONS: BY E-MAIL :

HR_RECRUITERS@SELLBYTEL.ES WITH THE REF: EURES.PSALES. CONTACT PERSON: NICKI KELLY

Job details
Sector:
Administrative and support service activities
Occupation field:
Customer services clerks
Work experience:
Work experience is not required
Language skills:
  • English
  • Fluent
  • Swedish
  • Fluent
Salary range:
Not provided
Date of expiry:

About organisation

Spain, with 505,940 km2 and a population of more than 47 million, is the third European country in surface, the fourth in population, and its economy is the fourth-largestExpectations for employment are positive for the 2023. Currently, the activity areas with shortages in Spain are the following:Information technology: telecommunications engineers, data programmers and analysts, programmers,… Find out more

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