RIM Monitoring Operator

About the job

Purpose of Role:

• The RIM Monitoring Operator will provide responsive, professional and competent technical support for various server systems and their operating system software.
• The role holder works with no supervision and is a knowledge leader with depth of specialization / a wide range of systems and supports less experienced members of the community in maintaining the availability of the IT service experienced by end users

Skills: 

• Good Proficiency in Verbal and Written English including Technical Vocabulary

Requirements

Knowledge of one of the following:

• Extended Knowledge of Microsoft Windows Operating Systems and/or Linux / Unix Operating Systems including recovery
• Extended Knowledge of Microsoft Active Directory and Microsoft Security Model
• Extended Knowledge of UNIX/Linux Security Protocols and Model
• Good Knowledge of Networking Protocols (TCP/IPV4 including IPV6)
• Good knowledge of Virtualization Technologies such as Citrix, Hyper-V
• Good knowledge of server hardware, especially around RAID, and hardware resources
• Good Knowledge of Networking Hardware
• Strong Customer Relationship – able to establish quick working relationships with customer
• Excellent communication – ability to communicate clearly with customers, colleagues and managers
• Excellent problem solving – ability to fix issues, being resourceful, and not giving up easily
• Drive and determination for technologies and services
• Initiative to constantly improve solution methods, and solution times
• Working well under time pressure
• Ability to prioritize tasks based on business requirements.