IT Service Helpdesk Consultant

Fujitsu Technology Solutions is looking for:

IT Service Helpdesk Consultant will be responsible for acting as first point of contact for all customer queries, and end to end ownership of all elements leading to a successful and efficient resolution.

Responsibilities:

• Help Desk Customer Contact Handling (answering customers IT related queries, ensuring that all customer queries are dealt with in a professional manner)
• Network and e-mail accounts administration
• Daily check tasks
• Involvement in various projects

Skills Required: 

• Good command of Portuguese, Spanish and English
• University degree preferred (or a student)
• Knowledge of various software and applications (minimum: Windows environment and MS Office package)
• Interpersonal skills crucial for working in a customer service centre such as:
  • excellent communication skills
  • self-reliance
  • analytical skills
  • readiness to work flexible hours
  • customer orientation
  • teamwork
  • resilience to stress
  • optimism and enthusiasm

We offer:

• An interesting job in one of the largest IT companies
• Challenging work environment
• Various trainings
• Highly motivated team and international corporate culture
• 830 € gross
• Extras :  to be discussed individually

HOW TO APPLY:

CV + Cover Letter, in english by e-amil