GBS Credit & Collections Analyst – International Credit & Collections – 12 month contract - with fluent German

GENERAL SUMMARY

Within the Global Business Services (GBS) Organisation, the role is to maintain the given ledger, reducing the aging by maximising cash collection and collecting high quality dispute information, whilst maintaining a professional relationship with EMC partners & customers. Reporting to the Manager of Credit & Collections, the job will entail development of relationships with key internal stakeholders, to resolve A/R issues in a timely manner, ensuring that EMC AR ledger is maintained with the highest level of integrity and is compliant with all SOX guidelines.

PRINCIPLE DUTIES AND RESPONSIBLILITIES

• Maintain the given ledger, reducing aging by maximising cash collection and collecting high quality dispute information, whilst maintaining a professional relationship with EMC partners & customers.
• Management of collections procedures in support of EMC’s Int’l Cash, Over 60’s and DSO targets.
• Prepare reports to aid management and perform account and customer reconciliations as necessary
• Develop solid relationships with key internal stakeholders, acting as a point of escalation for problem resolution.
• Minimise on account balances, and facilitate dispute resolution, through leverage of professional relationships with EMC partners & customers
• Support projects and tools used by Credit & Collections teams, and where possible, develop process improvements in own area.
• Work with GBS organization in order to support standardised Credit & Collections processes & procedures across regions

SKILLS

• Effective communicator that can deliver written and verbal messages in a clear, concise manner, achieving desired objectives
• Good organizational skills and problem resolution skills are essential
• Strong technical skills, incorporating full Microsoft suite. Knowledge of EMC financial and reporting systems an advantage (Oracle, Brio)
• Analytically minded with strong financial acumen.
• High attention to detail, taking accountability for own actions and decisions
• Strategically minded, with a keen understanding of EMC’s market conditions
• Willing to be flexible at peak times (Month/Quarter end).

EDUCATION REQUIRED

• Business/Finance Degree preferred
• 1+ years experience in accounts receivable environment an advantage
• Previous experience in a shared service environment an advantage
• Fluent German required