Front Office Tournant

As a Guest Service Coordinator you will take personal accountability in enhancing the guest experience by performing check-ins and check outs, inform guests about our facilities and the surrounding and by taking care of all guest requests. When operating our One-Touch-Service telephone you will act as a hotel ambassador by being the first contact person for all incoming internal and external calls.

Your qualifications are:

• Customer oriented and friendly
• Team player
• Flexible
• Ability to keep calm in stressful situations
• Good organization and office handling skills
• Good communication and social skills
• Fluent in German and English
• Have a genuine “Yes I Can!” attitude
• Knowledge of Opera Hotel System (PMS) is a benefit
• Working experience in a similar position in 4 to 5 stars hotel would be a benefit

What you can expect:

•  Great colleagues
• Be part of the Radisson Blu Hotel Frankfurt Team – one of the „flagship“ properties of the Carlson Rezidor Hotel Group
• Great career opportunities
• A vast number of internal and external training opportunities are waiting for you
• Competitive salary according to the collective bargaining agreement
• Unlimited contract
• Complimentary provision and laundry of uniform
• Employee restaurant
• Employee discounts for accommodation and food and beverages in all hotels belonging to the Carlson Rezidor Hotel Group
• In House Experience
• Availability of employee parking
• Paid release from work for trainings and cross trainings
• Birthday presents, vouchers
• Employee social events and activities throughout the year including our annual kickoff party, our summer party and birthday lunch