Kakslauttanen Arctic Resort, home of the iconic Glass Igloos is an enchanting, otherworldly destination located 250 kilometers (150 miles) north of the Arctic Circle in Finnish Lapland. We are looking for skilled, experienced, and service-oriented Front Office Manager for this winter season. Employment will commence from 1st November 2022 and last until March/ April 2023 As winter is the peak season, working days can be very busy. Applicants should possess the ability to work efficiently under pressure. A Hotel Receptionist is the first friendly face Guest meet, and he/she will make Guests feel welcome, manage room bookings, and assist with Guest request during their stay.

The role will involve:

- Checking Guests in and out

- Assisting and guiding Guests

- Booking activities, arranging transport, and so on

- Answering emails and phone calls

- Supporting colleagues with other tasks around the resort as required


We offer a chance for a unique international life and work experience in the middle of Lapland's wilderness. With us, you'll be involved in developing our business as well as yourself. Please send your cover letter and CV to jobs@kakslauttanen.fi.

Job requirements

Desired qualifications, skills, and experience:
- Fluent in written and spoken English. Other languages are considered an advantage.
- Bachelor's degree in Hospitality / Tourism
- 2 yrs or more, international work experience
- Good knowledge in PMS
- A proactive attitude and excellent customer service skills
- Ability to work independently with professional attitude.
- A driving license

Job details
Work experience:
Work experience is required
Duration of work experience:
Between 2 and 5 years
Language skills:
  • English
  • Very good
Number of positions:
Date of expiry:
About company

Kakslauttanen Arctic Resort is one of Finland's best-known and most talked about travel destinations. This family business, founded in 1974, is located in Saariselkä, Lapland. Kakslauttanen hosts around 60,000 visitors each year, the majority of them from abroad. The guests include several high-profile visitors, media and international filming crews. Among others, Kakslauttanen has served as the location for Ralph Lauren and Vogue fashion shoots, the new TV show from Top Gear creators, The Grand Tour, Sports Illustrated as well as hundreds of travel programmes. During the winter season, the hotel employs over 100 people from 25 different countries. The working language at the hotel is… Read more