Front office clerk (m./f.)

SUNČANI HVAR, Croatia:Front office clerk (m./f.)

Sunčani Hvar hotels is the leading hotel group on Hvar, Croatia’s premier island that was also voted no. 1  island in Europe according to Condé Nast Traveller in 2021. In its portfolio, Sunčani Hvar has a collection of exclusive and classic hotels with the most exquisite and appealing locations. With its diverse selection of 4 and 5 star hotels, Sunčani Hvar delivers unrivalled propositions for travellers from all over the world.

The brand portfolio has a total of 10 hotels and 1 campsite, with a capacity of more than 800 room units in commercial use, in addition to 8 conference facilities and over a dozen event venues. In 2019, Sunčani Hvar opened Palace Elisabeth, the first 5-star hotel on the island and in the summer of 2022, it will open two more fully renovated hotels in the heart of the city.

Sunčani Hvar offers a competitive salary package as well as an opportunity for career development. All seasonal employees have modern accommodation provided as well as meals throughout the duration of their employment. 

 

JOB DEFINITION

• Welcomes guests, provides the necessary information, locates guests and professionally and kindly assist guests in all the reception-related services.

JOB CHARACTERISTICS AND WORK CONDITIONS

• work is mostly done standing
• includes shift work, weekend, holiday and night work
• frequent co-operation with other people and departments

THE NECESSARY EXPERIENCE, KNOWLEDGE AND COMPETENCE:

• work experience: 1 year on the same or similar jobs
• education level: High school
• certificates and permissions: safe work training, firefighting
• foreign languages: English (B2); second language (B2), third language (B1)
• PC knowledge: ECDL essentials

Competence:

• General - complaisance and hospitality ; adaptability and flexibility; accuracy, speed and agility; teamwork and cooperation; reliability and responsibility

• Specific - focus on aim and client; stress tolerance; organization; creativity; respect for people and the rules

MAIN RESPONSIBILITIES

General Job requirements:

• care about the cleanliness and neatness of the workplace and personal hygiene
• courtesy and pleasant interpersonal relationships
• knowledge and optimal exploitation of goods, materials and energy
• knowledge and maintenance of tools, equipment, aids for work and inventory
• applying regulations

Job content:

• welcomes guests and communicates with guests, directly and through the phone
• takes care of guest satisfaction and finds ways to meet their demands
• issues the accommodation unit according to the designated schedule of the authorized person
• taking care of guests registration, sends them to the rooms, leaves the guests
• provides guests with information on reception and facilities, as well as information about stay and sightseeing
• performs billing and deposits payments
• provides assistance to guests in the form of giving directions and recommendations, arranging transportation, providing awaiting services or other necessities
• keeps the reception documentation and archives it

Responsibility:

• responsible for timely, proper and quality execution of tasks and delegated tasks
• applies the positive regulations and provisions of the company's charter
• performs all available activities aimed at maximizing profit and cost optimization
• reporting technical malfunctions and possible damages
• financially and materially responsive to breakage, shortfall and damage to basic assets
• financially responsible for debts and receivables

EMPLOYER OFFERS

EMPLOYMENT TYPE: partial time – SEASONAL

WORKING HOURS:  full time work shift– 48 till max 60 hours per week due to Work law and signed statements that employee is consent to work in redistribution

WORK SHIFTS: morning; afternoon; weekends; holidays; split shift; night shift, one day in week is free

PAYCHECK: net salary: min. 838 €

FOOD AND ACCOMMMODATION: in Hotel Bodul-Galeb on Island Hvar in shared rooms with 2 or 3 beds in each room, bathroom included,  balcony, beach and centre of the city is near the Hotel, free WI fi on the terrace, 3 meals per day. Accommodation and two meals (breakfast and lunch) are free, dinner is optionally and price for it is  1.60 €. This amount is deducted from the salary.

TRANSPORTATION: transportation from domestic land to Hvar is not organized and is not paid by the employer. Worker pays his own transportation.

Sunčani Hvar provides assistance in organizing transport to workplaces with detailed information about destination and how to arrive safely.

JOB LOCATION: Island Hvar, Croatia

Please send your CV in English on email: posao@suncanihvar.com