Customer Service Representative with French
Job Description :
We are currently looking for enthusiastic new colleagues that speak FRENCH.
Interested to start building a real career in the most developing industry?
Intrigued about working in an international environment, surrounded by over 80 nationalities?
Invest into your future with biggest non-state employer in Brno!
In a perfect world you are:
- A good listener with passion to help others
- Polite, tactful and patient (comes in handy with demanding customers)
- Able to analyze information and solve problems
- A team player
- With at least basic computer experience and hungry to learn more
- Able to understand the difference between a scanner and a shredder :)
In a CSR position you will:
- Provide customer support to employees of our partner companies
- Handle inbound and outbound calls, emails and chats
- Discover IT services to their full capacity
- Gain real skills and work experience
- Get unmatched career choice opportunities
You can expect the following Benefits:
- Extra 5 days of paid holidays
- Attractive mobile tariff for all employees
- Multisport Card (800 sport and relax centers in 140 cities over Czech Republic)
- Private medical insurance plan
- Pension and life insurance
- Attractive referral bonus programs
- Access to vast platform of self-education programs, certifications, free language courses
- Relocation assistance (for German, Dutch and French language)
- Various IBM employee discounts (restaurants, electronics, beauty salons etc.)
- Language, soft skills and IT skills improvement
Required Technical and Professional Expertise:
- Are sociable person
- Have great listening skills and passion to help others
- Are polite and tactful (even with some not very happy customers)
- Are able to analyze information and solve problems
- Are always optimistic and positive (or just trying to be)
- Have some basic IT skills
Preferred Technical and Professional Experience:
- Basic computer experience with Windows, Mac or Linux operating systems
- Language skills on communicative level
You will have the opportunity to:
- Join our Succeeding@IBM Program - a structured on-boarding and development program
- Become part of our diverse and multinational community and collaborate within global and local teams
- Gain knowledge and develop skills through our world-class trainings
- Benefit from mentoring and coaching
- Balance your work with your life and enjoy a flexible working environment
Please, take in consideration, that should your application be successful, our recruiters will contact you.