H&M’s Global Customer Service is a multichannel and multi-brand organization with
a focus on the customer dialogue throughout the customer journey. It’s all about
the customer, right!
Today Customer Service has around 1800 employees globally and has established
9 Customer Contact Centres around the world, so far.
WE WANT YOU to support our Finish customers with their H&M online shopping experience through incoming calls and email contacts.
WE ARE OFFERING this full time opportunity (34, 75 h) as a Customer Service Agent
in our Nordic H&M Customer Service Centre in Borås, Sweden. In this exciting position every
day is a new adventure and only you set the limits to your career development.
The job of a CUSTOMER SERVICE AGENT comes with lots of responsibilities – and lots
of fun! Your main responsibility will be to ensuring that we are the Customers first
Choice by offering the best Customer Service for H&M. This will include enquiries
regarding orders, deliveries and processing payments. As you will be the voice of
fashion and you will be confident in identifying every opportunity to sell and promote
our products and the H&M brand.
Your skills:
Just like everyone at H&M, we believe you are sales minded, social, open,
communicative and a good team player full of drive and optimism.
We also believe that you:
Structured, accurate and precise in your work.
Take own initiative and find relevant information for our customers
You are a team player but also comfortable working independently.
Can cope with high workload.
Native in Finish - speaking and writing
Basic English language – speaking and writing
This position is based at our Customer Service Centre in Borås, Sweden.
Sounds interesting? Please send your cover letter and CV to jobscustomerservice@hm.com and apply today!
If you have any questions regarding the position, please contact Tarja Joelson, +46 729 637520 or tarja.joelson@hm.com .
