Customer Service Advisor with French, Lebara project

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.  Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and  public-sector. We are Different by Design.

About Lebara:

 

Lebara is one of Europe's fastest growing mobile companies with five million active customers, 1,000 employees worldwide and operations in eight countries. Founded in 2001, they provide services in many countries around the world, using the mobile virtual network operator business model. Lebara Mobile provides Pay As You Go mobile SIM cards, targeted towards the needs of international communities and migrant workers. They have won the Best MVNO award six years in a row. And now they are taking new journeys into digital communications, entertainment and financial services.

Responsibilities:



You will be responsible for delivering a consistent level of exceptional customer service. You will be in touch with existing customers and will assist them with queries over the phone and through email, chat, and social media platforms. You will need to be flexible and available to work on a shift rotation basis in a multicultural and fun working environment.



Requirements:



•    Full proficiency (verbal & written) in French

•    Working level of English

•    At least 6 months experience in a customer service environment will be considered an advantage

•    Ability to represent our client’s brand and deliver outstanding customer service with clarity, passion and enthusiasm

•    Patience, empathy, and the ability to work under pressure

•    High-school or University degree

•    Excellent computer literacy

•    Experience of Migrating from one Country to another  (Preferable, not essential)



What we can offer you?



We provide a clear path to career development and offer support, advice, and coaching every step of the way.

Our benefits include:

• Competitive salary;

• A bright, modern, and exciting place to work, with excellent staff facilities;

• Performance related pay;

• Voluntary Medical plan;

• Life insurance;

• Transportation allowance;

• Annual reward and recognition events;

• Teambuilding and Concentrix events.