Job offer description

How can we make our lives safer, more comfortable and more energy-efficient? At Schneider Electric in Wiehl, where pioneering products and innovative solutions for modern buildings are created, everything revolves around this question.
We are currently looking for a Customer Quality Engineer (f/m/d) for our quality management team to support our production with quality problems and improvement projects.


Your To Dos:

  • Processing of customer complaints (logistical and technical).
  • Technical analysis and root cause analysis of complaints.
  • Management of the complaints database and monitoring of KPIs.
  • Carrying out customer satisfaction surveys and action planning.
  • Management of customer quality projects and monthly quality meetings.
  • Supporting internal problem solving, corrective and preventive measures to ensure customer satisfaction.

 

Our offer

  • You can look forward to a permanent and varied job where boredom is out of the question.
  • We give you the freedom to make your own decisions and take responsibility.
  • Benefit from regular training and the attractive development prospects of an international company.
  • We may be big, but we have everyone in mind: We find the best individual development opportunities for you.
  • Work with purpose! As a green company with a sense of responsibility and sustainability, you can create a green future with us.
Job requirements

Your profile

  • Completed technical studies, e.g. electrical engineering, mechanical engineering, mechanics, industrial engineering or similar (Diploma, Bachelor, Master).
  • Experience in quality management, ideally in the area of customer quality or customer complaints.
  • Experience and/or knowledge of quality and improvement tools such as 8D, 5Why and Six Sigma methodology, Statistical Process Control (SPC).
  • Good English skills, German skills are beneficial
Job details
Sector:
Electric power generation, transmission and distribution
Occupation field:
Electrotechnology engineers
Education field:
Engineering and engineering trades, Manufacturing and processing
Work experience:
Work experience is required
Duration of work experience:
Between 2 and 5 years
Language skills:
  • English
  • Very good
Salary range:
Not provided
Date of expiry:

About organisation

Wir sind Schneider Electric – unser Ziel ist es, allen Menschen die optimale Nutzung von Energie und Ressourcen zu ermöglichen. Deshalb bieten wir digitale Energie- und Automatisierungslösungen für unsere Kund:innen auf der ganzen Welt. Wir kombinieren weltweit führende Energietechnologien, Echtzeitautomatisierung, Software und Dienstleistungen zu integrierten Lösungen für Häuser, Gebäude,… Find out more

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