Workplace:
Germany, München
Education level:
Type of position:
Full-time
Number of positions:
2
Job offer description
We are currently looking for a Bellman to join our Rosewood Munich team. Our Bellman welcomes all guests to the hotel and take their luggage upon arrival.
Essential Duties and Responsibilities:
- Ensure that the highest standards of hospitality are demonstrated at all times and that all guest requests are dealt with in a prompt and courteous manner.
- Present at the concierge/front desk or in the lobby to assist guests, colleagues and visitors when requested.
- Ensuring that guests' luggage and equipment are collected and delivered efficiently and on time.
- Label the luggage and return the identification slips to the guests.
- Make sure the guest has confirmed that all baggage has been checked in.
- Secure storage and collection of guests' coats and personal belongings.
- Assisting guests with long-term luggage storage/storage requests.
- Responding to guest requests and inquiries through a knowledgeable, efficient and helpful information service.
- Assisting the duty concierge in completing his duties during peak times and during breaks.
Job requirements
- Well organized, self-motivated, and a good team player.
- Strong sense of responsibility and detail-oriented approach.
- Ability to work independently with minimal direction.
- Calm demeanour in stressful situations and work in a solution-oriented manner.
Nice to have
- Experience in a similar capacity, preferably in a luxury hotel.
- Good knowledge of German and English.
