Would you like to work in a technology driven company that provides telecommunication and IT solutions to one of the most interesting markets out there? With a strong client centric philosophy Omniaccess has become a leading marine network solutions provider in the super / mega yacht and boutique cruise markets.

Through our global infrastructure we provide internet connectivity, IT and unparalleled added value products and services to marine clients worldwide.

We pride ourselves in having achieved several industry firsts, both in in-house developed products as well as by pushing the boundaries of existing technologies.

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NOC SUPPORT ENGINEER (SATELLITE COMMUNICATIONS)

Tasks:

As part of our international team of support engineers, you will be responsible for handling Tier-1 support calls coming from our customers, which can be located anywhere in the world. Our engineers are expected to solve issues that may include:

  • Specific satellite-related problems
  • Stabilized antenna issues
  • Generic RF issues (cabling, interference etc.) right down to VoIP & networking problems
  • Onboard application issues

From our main Teleport site in Palma de Mallorca, you will have access to an extensive IT & monitoring infrastructure, including advanced Remote Access & reporting systems as well as analysis tools. The team will work in shifts according to an around the clock roster. All calls are processed in a ticketing system.

The objective of our support-mission is that 80% of the incoming calls should be able to be resolved by the support engineers on duty. In case of very specific & complex problems, a case may be escalated to one of our Tier-2 specialists.

Profile:

  • We would prefer candidates with a strong academic background in a relevant subject (Telecommunications Engineering, Satellite engineering, IT/Networking or computers/programming).
  • Excellent command of English (written & verbal)
  • Strong communication skills with a client-focused attitude
  • Ability for logical thinking and systematic trouble-shooting
  • The ideal candidate would have experience in one or more of the following fields: practical “hands on” knowledge of IT networking concepts & fundamentals (routing,  switching, wireless networking) at least at the level comparable to the Cisco CCNA certification; experience with operating and/or installing iDirect satellite networks (or comparable technologies); experience with installing and/or operating stabilized satellite antenna systems (such as Seatel, Orbit, KNS, Intellian); general RF knowledge (radio communication links,  RF engineering, antennas, linkbudgets, microwaves, etc.)
  • Affinity with the maritime aspects would be a pro
  • Willing to participate in internal and external training courses (Cisco CCxx, iDirect, Seatel…)
  • Willing to relocate to Palma de Mallorca, Spain
  • Willing to work in shifts: 24/7/365 roster with morning, afternoon and night shifts

 

GURU DELELOPER

Tasks:

We are looking for a developer with strong background on networking, IT systems, and computer programming to join our product development team. The team is responsible to build new products, improve the existing ones, and keep an eye to innovative solutions in the market.

    • Specification and development of the products
    • Testing and validation of the products
    • Product innovation

Required skills:

  • Technology passionate 
  • Networking and IT systems background
  • At least one computer programming language (guru level)
  • At least two years previous experience in similar positions
  • Self-driven problem solver
  • Capacity and willingness to learn new technologies
  • Capacity to work within an awesome team
  • Willing to relocate to Palma de Mallorca, Spain

Additional skills:

  • English written and spoken
  • Satellite networks background
  • Network management systems
  • Agile methodologies
  • Mobile apps and AV systems
  • Service-based distributed systems
  • Coffee-lover and open-minded
Company details
Contact details:

Please send your cv to jobs@omniaccess.com, thank you!

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